Micro-scratches on a newly purchased Panasonic lz1000 (inside photo)

[djsolidsnake86]

Hi, on June 1st this beautiful oled tb was delivered to me, after having assembled it correctly following the right procedures for assembling a TV, I accidentally noticed, having pointed a light on the screen, that the panel has many micro scratchesso far I haven't noticed any problems viewing the contents, but the fact is that the panel (being new) strangely has these scratches and micro-scratchesI had not done any cleaning and the panel was handled with care, so a defect caused by the assembly cannot be excluded, I tried to clean with an ultra micro fiber cloth, which only removes dust or fingerprints, unfortunately they are real scratches that they don't take offI managed to photograph them with a camera, I send you the photos attachedWhat do you recommend I do at this point? Has anyone had a similar problem?I checked in the service menu and no ignitions or viewing hours appear, so perhaps it could be ruled out that it has already been used, but maybe it was put as an exhibition? there must be a reason for this scratching

 

[RudiSt]

Did it have the protective screen film on when you received it? I have bought 5 TVs over the last 5 years and they all came with a protective film I had to peel off that couldn’t be put back as it was from the factory…

 

[djsolidsnake86]

Did it have the protective screen film on when you received it? I have bought 5 TVs over the last 5 years and they all came with a protective film I had to peel off that couldn’t be put back as it was from the factory…

no protective film!

 

[mikej]

My Panasonic GZ OLED didn't come with a protective film, so I wouldn't read too much into that.

 

[djsolidsnake86]

My Panasonic GZ OLED didn't come with a protective film, so I wouldn't read too much into that.

there was scratches?

 

[mikej]

there was scratches?

No - I was just pointing out that not all new TVs come with a protective film. Mine was inside a soft, plastic bag and the screen had no scratches.

If I was in your position, I would contact the retailer and tell them you're not happy and the sooner you do that, the better.

 

[RedVIII]

No - I was just pointing out that not all new TVs come with a protective film. Mine was inside a soft, plastic bag and the screen had no scratches.

If I was in your position, I would contact the retailer and tell them you're not happy and the sooner you do that, the better.

Agreed, Also have the 65 inch LZ1000 and it did not have a protective film just the plastic bag. Have not noticed any scratches on mine and I have used a microfiber cloth to clean off fingerprints as well.

I believe that Sony OLED TV's also dont come with a protective film so not specific to Panasonic.

Would phone up the retailer and discuss.