ZT60 sound output problem with soundbar

cwmm

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I have an issue with my sound as in I have a Sony ZF9 soundbar which was performing nicely then I got a output level drop and it is now barely louder than the tv alone, Richer Sounds have checked ZF9 any say it's working fine. Is there some kind of link in the TV that feeds a signal to the soundbar that can fail and still keep the TV working. I am HDMI cable from HDMI 2 arc to output on ZF9
TIA
 
What source are you viewing on the TV?
Try power-cycling the TV (Unplug/switch off at power socket) for 30 mins or so.
 
What source are you viewing on the TV?
Try power-cycling the TV (Unplug/switch off at power socket) for 30 mins or so.
thanks for your reply I will try that..... source sat dish with a virgin v6 on another HDMI
 
thanks for your reply I will try that..... source sat dish with a virgin v6 on another HDMI
I tried TV off for an hour and still the same, the TV can almost go louder than the soundbar, most confusing
 

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