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I find them quite inconsistent but generally slow. These days I only use them for the occasional great price, where they usually go out of stock very quickly. I do so fully expecting to wait a couple of weeks so not a problem.
How is anybody here going to know unless they're an employee prepared to spill the beans?
Everyone knows they're rubbish. The quickest titles take 7 days but most take longer. I've had weeks of "We're sorry" emails before several months later I've had to just cancel. Of course they show as "in stock". About as truthful as their "this weekend only" "special offers" that tend to be the same every weekend.
They (together with sendit and The Hut, masquerading as different sites when they're the same) are like the pound shop of Blu-ray suppliers. You only go there to save a few pennies now and then on the basis that you are probably going to have to wait quite a long time for your item (if they supply it at all)
I'm still waiting on 'Chariots of Fire'. The site quoted a release date of a month earlier than the actual date. I've had several apology emails. My last message to them got a reply to the extent that it was now making its way through the warehouse. That must be one Hell of a big warehouse or it's strapped to the back of a racing snail as that was 3 days ago. Mind you, it was only £7.95 for the 30th Anniversary edition and the new transfer is supposed to be worth seeing, so worth hanging on - but it's not really the way to conduct a business.
Zavvi, The Hut, etc used to be pretty good imo, but for the last 6-12 months they have been really bad at fulfilling orders.
I've had them cancel things like Cowboys vs Aliens (Blu-ray), saying it's no longer available.
Pretty much won't use them now, even if they are the cheapest - or if I do order something it's with the expectation that it won't ever turn up.
My copy of 'Chariots of Fire' has now battled its way, in slow motion with Vangelis music track playing in the background, out of the warehouse and has BEEN DESPATCHED! It makes you proud to be British.