brymbo76
Established Member
My YouView box that I have had for about 2 years seems to have developed a few faults which I would like help with.
The YouView box is originally a BT YouView box but around March this year, I changed my BT Infinity 70Mb Broadband to the 35Mb TalkTalk Broadband and subsequently the menus on the YouView box switched from BT to TalkTalk. Changing Broadband from BT to TalkTalk at the time and until recently has not affected the operation of my YouView box in any way.
Firstly, When pressing buttons on the remote control such as the TV guide or the YouView button to go into the recording menu or even changing the channel, the reaction of the box seems to take longer to react and respond to.
Secondly, when attempting to use BBC iPlayer or ITV Hub etc., you get a screen up with the word Loading across the middle with 4 grey circles and a blue circle going left to right and right to left alternately through the grey circles but after so long, it seems to give up and go back to the banner of 'Players and Apps'.
Thirdly, something it's sometimes done even before the other two problems, is that if I set a programme to record on say BBC1 North West or ITV Granada it can sometimes try and record the same programme on BBC1 West Midlands/ITV Central and/or BBC1/ITV Wales as well as I can receive all 3 regions. So if I'm recording something else on another channel, that other programme can sometimes fail to record as the box tries to record BBC1 or ITV on two or three regions. If 3 regions, two will be recorded and one will fail as well as the other programme I set to record. If I stop a recording manually earlier than the EPG would tell the box to stop recording, the programme will be recorded when next aired on the +1 channel or ITV2 if recording an ITV programme.
I know my Broadband speed is fast enough to handle the box so why does it react so slow now? And why has it failed to load any TV Players I wish to use?
Could there be a fault with it?
Is it just out of date now and I need a new one?
If anyone can help, I'd really appreciate it.
Kind Regards in advance.
The YouView box is originally a BT YouView box but around March this year, I changed my BT Infinity 70Mb Broadband to the 35Mb TalkTalk Broadband and subsequently the menus on the YouView box switched from BT to TalkTalk. Changing Broadband from BT to TalkTalk at the time and until recently has not affected the operation of my YouView box in any way.
Firstly, When pressing buttons on the remote control such as the TV guide or the YouView button to go into the recording menu or even changing the channel, the reaction of the box seems to take longer to react and respond to.
Secondly, when attempting to use BBC iPlayer or ITV Hub etc., you get a screen up with the word Loading across the middle with 4 grey circles and a blue circle going left to right and right to left alternately through the grey circles but after so long, it seems to give up and go back to the banner of 'Players and Apps'.
Thirdly, something it's sometimes done even before the other two problems, is that if I set a programme to record on say BBC1 North West or ITV Granada it can sometimes try and record the same programme on BBC1 West Midlands/ITV Central and/or BBC1/ITV Wales as well as I can receive all 3 regions. So if I'm recording something else on another channel, that other programme can sometimes fail to record as the box tries to record BBC1 or ITV on two or three regions. If 3 regions, two will be recorded and one will fail as well as the other programme I set to record. If I stop a recording manually earlier than the EPG would tell the box to stop recording, the programme will be recorded when next aired on the +1 channel or ITV2 if recording an ITV programme.
I know my Broadband speed is fast enough to handle the box so why does it react so slow now? And why has it failed to load any TV Players I wish to use?
Could there be a fault with it?
Is it just out of date now and I need a new one?
If anyone can help, I'd really appreciate it.
Kind Regards in advance.