Now this is a company that truly knows the meaning of Customer service. I bought a new amp from them week before last (Sony VA555ES) which out of the box had a non-smooth volume control. KrishAV immediately offered to replace it with another but even more than that when I said that I would like to take the opportunity to change it for a different model (Denon 3803) they immediately said no problem. Unfortunately they will not have any 3803s for another few weeks so have agreed I can keep the Sony until it arrives. Now that is service. I've bought quite a bit of stuff from these guys over the years including a Sony DA50ES (cracking amp), a Panasonic A360 DVD player and a Sony S7700 DVD player. Always had great service form them including some of the best prices around, super fast delivery and great after service. If anyone is looking for a highly competitive (I reckon these guys will beat just about any price) supplier and wants to be assured they will receive great after sales service I would highly recommend you check these guys out. You can their details from their web site at http://www.krishav.co.uk I am certainly very happy to use them for all my purchases and I know others on this forum have been happy with their prices and service also. (Check the projectors thread).