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Yet more praise for KrishAV

Discussion in 'AV Receivers & Amplifiers' started by Messiah, Feb 12, 2003.

  1. Messiah

    Messiah
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    Now this is a company that truly knows the meaning of Customer service. I bought a new amp from them week before last (Sony VA555ES) which out of the box had a non-smooth volume control. KrishAV immediately offered to replace it with another but even more than that when I said that I would like to take the opportunity to change it for a different model (Denon 3803) they immediately said no problem.

    Unfortunately they will not have any 3803s for another few weeks so have agreed I can keep the Sony until it arrives. Now that is service.

    I've bought quite a bit of stuff from these guys over the years including a Sony DA50ES (cracking amp), a Panasonic A360 DVD player and a Sony S7700 DVD player. Always had great service form them including some of the best prices around, super fast delivery and great after service.

    If anyone is looking for a highly competitive (I reckon these guys will beat just about any price) supplier and wants to be assured they will receive great after sales service I would highly recommend you check these guys out. You can their details from their web site at

    http://www.krishav.co.uk

    I am certainly very happy to use them for all my purchases and I know others on this forum have been happy with their prices and service also. (Check the projectors thread).
     
  2. MATT JENNER

    MATT JENNER
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    i agree also
    i bought some gear from these guys as well,
    there web site is great as well, and when you phone them up they actually know what they are talking about
     
  3. shodan

    shodan
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    These guys are 10 mins down the road from my office. I found them to be rude, unhelpful and quite un-knowledgable with regards to HC.
    With a Martin Kleiser store another 10mins down the road, I can go in there, have a cup of tea, a chat and browse (re. salivate) the gear that I'll never be able to afford to buy!!!

    This is just my opinion's based on my experiences and I'd just like to add that I've not been into AVKrish for quite some time because of the treatment I received so maybe they have changed staff or something....?
     
  4. juboy

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    The flipside to that being that a couple of days after you have your shiny new 3803, someone else will be thinking they're buying a brand new Sony VA555ES...

    I'm always quite suspicious of stores that replace stuff and lend stuff out too readily. While you might win, someone else will lose.
     
  5. Messiah

    Messiah
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    Sorry, have to disagree. I believe they will be sending it back to Sony because of the 'scratchy' volume control - although that may smooth up in the next few weeks for sure.

    Loaning out kit is not uncommon practice in specialist Hi-Fi and AV shops so not sure what grounds you have to make that comment.
     
  6. juboy

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    Mainly because I've seen countless stores, from the cheap mass market people up to classier outfits, selling goods that are clearly used and effectively second-hand as if they were brand new products.

    In these instances people should at least be made aware of the fact and, in certain cases, offered a token discount... aside from the fact that it's illegal of course.
     
  7. Ian J

    Ian J
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    Somehow I doubt it as Krish Audio Visual Ltd was only formed in August 2001 as a result of the demise of another company.
     
  8. Messiah

    Messiah
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    The other company being SDB. Name change but same people so yes I have bought quite a bit of stuff from them over the years. Them being the people not necessarily the name KrishAV.

    It always amazes me why people see fit to tear posts apart. My comments in my first post were my personal feelings for the dealings I have had with this company and they do not change.
     
  9. Ian J

    Ian J
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    Whilst you may wish to lavish praise on the company, far from "tearing posts apart" I was merely pointing out that the company had only been trading for 18 months. Far from being a change of name it would appear more likely that the previous company ceased trading and company's doing that tend to leave a trail of creditors behind them. When a company that ceases trading supplies equipment via mail order or the internet, the creditors can include private individuals that have paid for equipment that they have not received.
     
  10. Messiah

    Messiah
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    Yes, but in fairness I believe that is just supposition and generalisation on your part. I can only speak as I find and they have been good to me over the years. I am dealing now with the same individual I dealt with as far back as 1997/8 irrespective of name change.

    Anyway, to close, I find KrishAV to be very helpful, friendly and knowledgeable and that is what I wished to share. I have no doubt others will find this out for themselves, or not.
     
  11. Phil_Yeoman

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    I have used Kirsh myself and have never had any problems. They have always been efficient and helpful. They may not sell top notch gear and provide you with tea and biscuits but on the other hand they also don't stiff you with massive profit taking.

    The high end store can fawn all over you because they are producing the margins. If a company can give a good discount and still remain polite and helpfull then more power to them.

    It seems strange to me that any person who's hobby requires them to spend many thousands of pounds would not whish to demo the kit in its eventual enviorment.

    Lets face it how many here would go out and spend £10k on a car and only sit in the passenger seat through the test drive? For people like myself who take their setup very seriously the ability to borrow kit and demo it properly is a must.

    If some nugget can't tell the differnce between new and used then he/she shouldn't be allowed out of the house.

    Phil
     
  12. juboy

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    Many people buy cars without even test driving them. My old boss and his two brothers simply bought the latest and most expensive Vauxhall they could buy whenever they wanted a new car (although, personally, I find the Vauxhall part more worrying than having no test drive).

    Also, let's be honest, many, many people buy £10-£15k cars that they'll probably keep for 3 years with only so much as a cursory 10minute test drive (if that).

    I think most people can tell but dealers often use the old 'Oh, we only opened it to check all the manuals were enclosed' line when in reality the machine has been used for home and in store demos.
     
  13. ReTrO

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    Check the serial numbers with the latest item they have. Have a look at the one on display if you can.
     
  14. Phil_Yeoman

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    I must be unique then. I have probebly spent over £100k on AV in the last five years and I have loaned all of it before parting with the cash. I even borrowed the air conditioner to make sure it didnt make to much noise:zonked:

    The only thing I didn't try out first was marrying my ex wife and ohh yeah that one was a very costly mistake :laugh:

    Phil
     
  15. Messiah

    Messiah
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    :laugh: Nice one Phil :smashin:
     
  16. Westie

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    First dealt with them in their previous incarnation about 6 years ago. Still have the Phillips 32” wide screen TV that has worked without fault since purchase. This was bought at a price that at the time was the best available.
    Contacted them again last Friday by e-mail requesting price and delivery on a Pioneer VSX-D2011 and a DV-757Ai. Received a reply within the hour and as they were the only company that I could find that had the VSX in stock I phoned them at mid-day to place the order. A real person (John) answered phone promptly. Both units where delivered at 7.30pm that evening. Had a few problems connecting up but one phone call the next morning soon sorted things out.
    Would have no hesitation in using them again.
     
  17. dejongj

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    I have dealt with them many moons ago when the Sony TRV-900E digital camera was just released. I got a great deal, camera and service.

    Cheers,

    Jean-Paul

    PS I like companies who have a no problem policy in exchanging goods and provide loan equipment. Like someone stated before in a post, I always loan the goods unless they are in the price bracket of consumables. KrishAV/SDB but also Sevenoaks in Watford.
     

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