frigidiceman916
Novice Member
Hi All! I've googled as much as I could and cannot seem to find a resolution. I'm hoping someone out there might have thoughts on my issue. I'll try to be as detailed as possible and remove any fluff.
Issue: Audio randomly drops from my Yamaha AVR (RX-V385) while streaming from my PC via DLNA on my Samsung smart tv (QN50Q60TAFXZA)
Situation:
When watching any kind of file from my PC (WIN10 + media streaming enabled. Streaming done via WIFI, cannot hardwire Cat5e to TV) via DLNA - Video is always fine. Unless it's a file format my TV does not support, almost all files play with Video
AUDIO will randomly drop. Some days, I could be watching something for 2 hours and the audio never drops. Other days, the audio would be on for 1 min and it will completely drop.
Sometimes, I can reboot, disable/re-enable AnyNet+ or eARC or restart the TV and it would come back and others times not.
On the AVR, I can see in the display there is no audio at all. Anything related to speaker icons or sound related icons are gone.
Sometimes, the audio is choppy and I can see the displays flickering all speaker icons or sound icons.
Any help or ideas are greatly appreciated. I'm hoping someone out there might have an idea! I've tried everything and cannot figure this out and it's driving me absolutely crazy!!! I'm happy to go get images if it helps with troubleshooting!
Issue: Audio randomly drops from my Yamaha AVR (RX-V385) while streaming from my PC via DLNA on my Samsung smart tv (QN50Q60TAFXZA)
Situation:
When watching any kind of file from my PC (WIN10 + media streaming enabled. Streaming done via WIFI, cannot hardwire Cat5e to TV) via DLNA - Video is always fine. Unless it's a file format my TV does not support, almost all files play with Video
AUDIO will randomly drop. Some days, I could be watching something for 2 hours and the audio never drops. Other days, the audio would be on for 1 min and it will completely drop.
Sometimes, I can reboot, disable/re-enable AnyNet+ or eARC or restart the TV and it would come back and others times not.
On the AVR, I can see in the display there is no audio at all. Anything related to speaker icons or sound related icons are gone.
Sometimes, the audio is choppy and I can see the displays flickering all speaker icons or sound icons.
- I have also tried unplugging the HDMI cable --> wait 5 mins --> replug everything back in and my sound still drops when streaming
- TV is mounted above fireplace.
- I have a multi media in wall jack hookup. In other words, the HDMI's and audio wiring for the speakers all have faceplate jacks that I plug into the wall with. Again a double female end wall plate connects the cabling
- 2 HDMI cables are in-wall and cannot be ripped out unless I cut open the walls.
- The wiring on the 2 in wall HDMI cables are stamped as High Speed with Ethernet on them
- On the TV, HDMI IN 2 is labeled eARC --> that is correctly connected and working in the wall jack. HDMI In 1 is plugged in, but not used
- HDMI 2 IN eARC from TV --> wall jack --> HDMI ARC OUT in AVR
- As mentioned, HDMI IN 2 eARC from TV is connected to HDMI OUT in AVR (dedicated port)
- Blu Ray is connected via HDMI 1
- Cable box connected to HDMI 2
- Xbox One connected to HDMI 3
- Nintendo Switch connected to HDMI 4
- All speaker wiring connected to wall jack
- Anynet+ = enabled
- eARC = enabled/Auto
- Dolby Atmos = enabled
- Confirmed the latest Firmware is installed on TV
- HDMI Controls = enabled
- ARC = enabled
- Channel (?) set to AUDIO1
- Confirmed the latest Firmware is installed on AVR
- When watching a Blu-Ray disc in BR = working, Video+ Audio: no issue
- When playing on Xbox One = working, Video+ Audio: no issue
- When playing on Nintendo Switch = working, Video+ Audio: no issue
- When watching on Verizon Fios Cable box = working, Video+ Audio: no issue
- The HDMI cables in wall+jack have been there for a while. I had a Samsung home theatre in a box (HT-D5100) and never had an issue with sound when streaming
Any help or ideas are greatly appreciated. I'm hoping someone out there might have an idea! I've tried everything and cannot figure this out and it's driving me absolutely crazy!!! I'm happy to go get images if it helps with troubleshooting!