Discussion in 'Cable TV & Virgin Media TV' started by metalguru, Jul 15, 2015.
XL package to go up by £3.00 on 1st September.
Is that a general rise or just the XL?
Is it a book and how many words?
The XL etc packages have long since been replaced by their newer named 'bundles'. They are not always the same as the old system. Ring then and ask for a new contract. I did and they were quite happy to change even though I was mid contract. I even got a couple of months at a reduced rate. Always worth a try and you might make a saving.
It's to pay for BT Sport Europe, which will be included with XL TV.
Ah, you mean the Euro BT channel included "free" with the XL package? That makes sense seeing as I'm already subsidising all the other "free" channels I don't watch for other people to enjoy
Sports should be additional paid for channels and not funded by those who don't want or watch them.
Couldn't agree more. The addition of BT Sport a year or so ago, was one of the reasons that I dropped from XL to M TV about a year and a half ago. I use the saved money on streaming services.
What I don't get is why the XL customers are being penalised. You can buy a bolt on package if you want the BT Sports channels and if you haven't the XL TV package. Why assume that those with the XL package want the sports without giving them the option to not have them for less?
It is simply to allow Virgin to suggest that those channels are "free" when they advertise the XL package or their top tier bundles. I've a feeling trading standards need to look at this?
This may be of interest to those not wanting the BT Sports Europe channel or the associated price increase:
Virgin Media HD, TiVo & Netflix: If you're unhappy...
I can only surmise from what has been reported by some XL customers that if you do call them and complain that they'll not impose the increase on you?????
It should also be noted that if you are in a contract with Virgin then you've the right to get out of this without being penalised if you get in touch with them before 31 August:
This increase is becoming a major issue for Virgin and it appears that not that many people want it or support it being imposed upon them in order to facilitate a channel they never requested.
Spoke with a Virgin representative today and I can confirm that if you voice your concerns about being charged £3 for a premium channel you didn't want then they will not charge you for it. I didn't even have to argue my case in order to get the increase dismissed so I'm guessing Virgin are getting quite a lot of their customers complaining about this? It was as if the person on the phone knew what I was about to say and she immediately said she'd remove the cost of the BT Euro Sports channel from my future bills. The only other thing she said is that she couldn't remove the channel from the package, but could and will reduce the cost of my XL package to take account of me not actually wanting the channel.
So if you don't agree with the price increase, give VM a bell and tell them.
Thanks for that imfo. In my house we do not watch any of the sports channels. Always thought the ones we get are in the package and if you wanted extra you had to pay. So agree with you, why should we have to pay when we do not want it. to make it look like it's free and is included in the package to new people or folk upgrading.
5 minute phone call today and they have reduced my bill by £3 for the rest of my contract (5 months)
Happy enough with that.
going to ring up tomorrow as only recently spoke to retentions so i'm a bit miffed it'll increase
Got mine reduced by 12.00 and they increased the bb speed!!
No such luck for me.
I am already on the cheapest discounted tariff I was told and there's no way I can have the £3 knocked off
Did you speak to the person via the "Thinking of leaving us" option?
You have to do this. I just said I wanted to cancel. He then came up with the idea of reducing the amount.
Don't say "I want my bill reduced". 10 years with them has taught me that never works.
I simply voiced that I didn't agree with having to pay an additional £3 for a channel I'd never requested and would never be watching. I never said anything about leaving, but you are free to leave without penalty if you want to before September because of this increase and I guess the fact I'd used the "Thinking of leaving us" option indicated that this may have been my intention had the rep not addressed the situation?
You really do need to talk to the rep via the "Thinking of leaving us" option though because they have more authority to negotiate and give you a better deal than the general telephone customer service reps.
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