Hi Im new to this so bare with me. I have had my xbox one for two months now and I just like to say it has been the best console I have bought to date. Everything was fully functional no glitches faults nothing I was really enjoying this new console until very recently. Around the beginning of December I suddendly stopped unlocking any achievements! on any of my games (digital/physical) there is no progression bar on indivial achievements just greyed out. I realise it was due to the fact that I appeared offline one day and according to thorough research I came to the conclusion that this was a big mistake, which has caused my achievement app to glitch out. I have went on forum after forum contacted microsoft tried all troubleshooting steps but to no evale! I have even taken a survey on the Microsoft website and have yet recieved a reply all Microsoft said was that as they are a customer service team they cannot do anything other than to follow guidelines on there site. I know that this has been an issue last year as to why I am doing a current thread on this because im not getting much help from Microsoft and have no idea what to do next. If anyone out there who has experienced this or can help in anyway would greatly be appreciated.