tomelli said:
I tried this with Argos. (Took it back and asked for a new one.) They refused to exchange it, and then telephoned MS to arrange the pick up.
Ive always found this as rather strange. We buy the goods from a shop (this case Argos) NOT microsoft. The shop buys them from Microsoft then sells them on at a further profit, therefore the contract you have entered into is with the shop NOT microsoft. The shop is responsible for faulty goods, they then contact Microsoft. I think alot of shop's are sidestepping the issue. If you had brought a Tefal iron that goes wrong, would they tell you to contact Tefal. No, they would exchange it, whats the difference??????
I found this, have a read. Maybe somebody knows something I dont to counter act this.
Your rights when things go wrong
If you buy goods from a trader and they are not of satisfactory quality, fit for purpose or don't match their description, the trader will probably have to put things right. It is the trader who is responsible for this, and not the manufacturer. If a trader tells you the manufacturer is responsible, or that you have to make a claim on a manufacturers' guarantee,
you do not have to accept this.
Depending on the circumstances, you may have one or more of the following rights:
to get all of your money back
to get some of your money back
to get the goods repaired
to get the goods replaced
to get compensation.
You will not have these rights if:
there is nothing wrong with the goods – you have just changed your mind about wanting them
you examined the goods, or a sample of the goods, when you were buying them, and the fault you want to complain about was so obvious that you should have noticed it
the trader pointed out the defect that you now want to complain about
you have damaged the goods yourself
the problem is the result of normal wear and tear
the goods have lasted for as long as could reasonably be expected.
In some situations, you only have limited rights when things go wrong with your goods. These include where you have bought them:
from a private individual - see under heading Buying goods from a private seller
at some auctions - see under heading Auctions
in the course of carrying out a business - see under heading Business to business sales
where goods have been given to you - see under heading The goods were a gift.
http://www.adviceguide.org.uk/nw/index/your_world/consumer_affairs/problems_with_goods.htm