Sampsonpd

Novice Member
I have a Philips PUS 7805 which is connected to an Xbox series X using the Xbox hdmi cable.

I have noticed that when I play a game in HDR the tv doesn’t recognise it as a HDR signal and stays in normal ‘game’ mode. Making everyone look horribly washed out.

Even when I enter the Xbox calibrate HDR mode, the xbox says your tv is now in HDR mode please calibrate, I look at the TV settings and it says it’s in SDR game mode. I’ve tried changing SDR modes etc but still no joy.

The Xbox states my tv can take HDR & Dolby Vision Gaming but when I play the new Native adolby Vision games (F1 2021 or Dirt 5) or any standard HDR games my tv never recognises the HDR or Dolby Signal and remains in SDR mode.

The tv correctly identifies when Apple TV sends a Dolby vision signal and displays this correctly.

Anyone else experience this or know of a solution. Ive tried another tv and the HDR mode correctly switches on when the Xbox activated it.
I’ve been really excited to use Dolby vision for games

Thanks all
 
I had this exact problem with the Dolby vision gaming roll out, turned out that the Xbox firmware update was pushed out on the same day I updated the firmware on my 50pus7805/12 and after two days of trying Xbox support thinking it was that, it turned out to be the tv firmware update I’d taken from the Philips website. Luckily I had the previous version still on my pc and I rolled back to that and it all started working again as it should…
 

Lander182

Novice Member
Same issue, updated tv firmware and same time Xbox series update.
Hdr is working correctly for me now ( before was washed out.
But now my Dolby vision and Dolby vision games is outputting in grey, and tv input switches to 12bit sdr
Any chance you can upload that firmware file somewhere?
 

Sampsonpd

Novice Member
I really hope Philips are working on a fix or are at least aware of this issue.

I switched off HDR on my Xbox and left Dolby vision for games on but the tv still doesn’t recognise a Dolby signal and just makes the imagine super washed out.

Really annoying as I was excited for this feature !
 
Same issue, updated tv firmware and same time Xbox series update.
Hdr is working correctly for me now ( before was washed out.
But now my Dolby vision and Dolby vision games is outputting in grey, and tv input switches to 12bit sdr
Any chance you can upload that firmware file somewhere?
I’ll check I’ve still got it tonight when I’m back at my pc - where’s the best place to upload it too? (it’s about 600mb from memory).

The only short term fix I could find was to disable Dolby vision and Dolby vision gaming in the Xbox settings and then it would at least run in hdr/10.
 
I really hope Philips are working on a fix or are at least aware of this issue.

I switched off HDR on my Xbox and left Dolby vision for games on but the tv still doesn’t recognise a Dolby signal and just makes the imagine super washed out.

Really annoying as I was excited for this feature !
I tried speaking to them (Phillips support), all they said was to update to the latest version of the firmware, and the one they gave was older than the latest on on the website…
 

Sampsonpd

Novice Member
Gosh ! That doesn’t fill me with confidence.

The Xbox in HDR calibration mode now activates the HDR mode on the tv but when you try a game on HDR or Dolby vision is doesn’t recognise this and just keeps in SDR mode looking washed out.
 

Sampsonpd

Novice Member
I’ll check I’ve still got it tonight when I’m back at my pc - where’s the best place to upload it too? (it’s about 600mb from memory).

The only short term fix I could find was to disable Dolby vision and Dolby vision gaming in the Xbox settings and then it would at least run in hdr/10.
I can’t even get the tv to recognise the hdr10 input from a a game. Calibration mode it works grand and the tv says hdr signal received and you can calibrate the Xbox settings but when you start a Dolby game (F1 2021) or a standard hdr game the tv doesn’t recognise this signal and stays in SDR mode.
 

iufo

Novice Member
@Lander182 thanks a lot, it works!
I had the exact problem that the TV didn't recognize the HDR signal, but only in some games. E.g. Forza Horizon worked in HDR, but Doom Eternal didn't and looked terrible. Now everything is great.
 

riccsiz

Novice Member
Same problem here, 50 inch Philips PUS7805. Only difference is, not an Xbox One, but my Chromecast with Google TV (Chromecast 2020) won't display the Dolby Vision content properly (started a few days ago) the image is extremely washed out.
Since my Chromecast did not receive any update since June, and a TV has a newly updated firmware I think I found the root cause. It's such a disappointment, I use my Chromecast for everything (Netflix, HBO, Plex, Youtube) and it's much faster than the built-in apps and the Saphi OS. I really hope a fix is on the way
 
So, this is the TPM206E _ 201.003.098.001– Date: 2021/04/08 firmware - Ive uploaded it to google drive but it wont be there forever as im a little tight on space on my account.

Needless to say i dont take any responsibility should anything untoward happen to your TV, it worked fine for me but i cant guarantee it will be the same for you.

So to be clear, i had the issues listed above when i was running the PM206E _ 201.003.160.001– Date: 2021/09/03 firmware, then downgraded to TPM206E _ 201.003.098.001– Date: 2021/04/08 which sorted the problem for me.


Unzip it, stick it on a blank FAT32 formatted usb, put it in the side port and run the USB update from the settings menu.

Let me know how you get on.
 
Last edited:

riccsiz

Novice Member
Thank you @Matthew Philp ! @Lander182 / @haqoco did it solve the issues ? Any trouble with the downgrade ?

I spoke to Philips's official customer support in my country, they told me that they know about the issue but they "do not support the downgrades, and won't provide me an older firmware". Also the support said, they know nothing about the date of the fix. Since my TV is under warranty, I asked them what should I do then ? No fix, downgrade is not supported, TV is not working as intended. They told me, I should contact the store where I bought the TV. The store told me I can RMA the TV, but they won't give my money back, they'll send me an other one from the same model. I explained them, that an other TV will have the exact same problem, because of the firmware. So at the end they told me, they have zero clue, Philips must sort this out (with a firmware update/downgrade or money) and they will talk to them and they raised an official "quality problem" ticket towards their support.
I don't want to send my TV back, I'm just trying to force out an official answer :D
 

haqoco

Novice Member
Yeah I solved problem with firmware downgrade. It works fine now. I dont have any trouble. Downgrade was very easy. Yeah its risky but its worth it. But thats your choice pals...
 

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