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xbox dirty disc error.

Discussion in 'Xbox Forums' started by Taz, Nov 10, 2003.

  1. Taz

    Taz
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    Hi all,

    Our Xbox has started giving the error - damaged or dirty disc, this has happened on Quidditch WC, Crimson Skies and SSX3 so its not the disc.

    Am I looking at a dirty laser lense?

    If so whats the best way to clean it or is it something else??

    Cheers

    PS Xbox is out of warranty if it needs opening.
     
  2. jelly

    jelly
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    lazer is dying i had this problem that it would read some games but not others mine was only 4 months old took it back to virgin demanded money back
     
  3. tonyb

    tonyb
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    There is some info here
    xbox repairs

    I'd try one of the cd/dvd lens cleaners that you can buy for about £10. From what I have seen on some sites, a replacement drive will set you back about £65.

    There is some speculation about the possibility of replacing the drive with a standard pc dvd drive, but I don't know how true this is. Do a search and see what you can find.
     
  4. Taz

    Taz
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    :(


    Thanks :smashin:
     
  5. SeeNoWeevil

    SeeNoWeevil
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    If you have a launch xbox MS are apparently offering free repairs as the original Thomson drives are pants. Its a massive issue and ms are aware of it, its worse with new games.

    for more reading search over at the teamxbox.com forums..
     
  6. Taz

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    ;) Thanks, i'll give MS a call ;)
     
  7. Taz

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    Result !

    I rang MS, and sure enough, they will repair it for free if it's a launch XBox with a Thompson drive, as these units have intermittent trouble reading new games. They will send a courier to pick it up and deliver it back after 2-3 days (so a 7-10 day turnaround).

    The only two things they stated were:

    1. don't send it back in your origonal XBox box, as you won't get it back

    2. backup your saves, as they cannot guarantee the HDD won't be erased during the process

    So, in theory, a great service :)

    Phone number for XBox Customer Services is 0800 58711022

    So........ thanks SpeedSix for your advice :smashin:




    Future Search Keywords : Thompson, dirty disc error, xbox repair
     
  8. tonyb

    tonyb
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    Taz,

    Good result! Just out of interest, are they going to give a warranty on the replacement drive?

    Tony
     
  9. Taz

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    No idea mate... will LYK
     
  10. SeeNoWeevil

    SeeNoWeevil
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    No problem m8 :smashin:
     
  11. Gizmo 76

    Gizmo 76
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    Cheers for this info Taz:smashin:

    I'm also getting mine repaired due to 'dde' on Top Spin every time I play it, damn annoying, but happy now i know i can get it sorted.

    Microsoft's handling of this problem is superb, with the price drop we got a controller and games and now they are repairing this prob for free as well, top marks:D

    Does anyone know how many blocks a memory card has?? I have 6941 blocks to backup, i'm hoping they take 8000:rolleyes:

    Cheers,

    Giz.
     
  12. Gizmo 76

    Gizmo 76
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    Ok, an update on my XBOX.

    It was picked up for repair on Friday, i received an email on Monday saying my XBOX had arrived at their repair centre, on Tuesday another email saying it has been repaired, and today Wednesday my XBOX is home, WOW!!! Great Service :clap:

    Now my XBOX is home, but can i really still call it my XBOX. The Hard Drive, DVD Drive, and Motherboard were all replaced :eek: , and i thought i only had a dodgy DVD drive, which had a new 'Phillips' installed by the way.

    I did end up losing my 'Halo', 'Splinter Cell', 'KOTOR' and 'Dead or Alive' saves though, but Microsoft really DO care

    Giz.:D
     
  13. Taz

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    An update on our Xbox.....


    My mate was round with his box while ours is away for repair, decided to show him Quidditch World Cup but...no disc in the box!

    Mrs Taz has sent our Xbox to MS with said game disc in the drive! :eek: :suicide:


    This will be interesting to see if it comes back!
     
  14. blackbull

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    Reportedthe same fault on my machine today after reading this thread same result FREE repair good on you Microsoft.
     
  15. micksowner

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    Update on our XBox:

    Arrived back yesterday (Thursday), same as above, it got new HDD, motherboard and dvd unit. It must be a standard thing. Lucky I saved everything to memory unit before I sent it away.

    and guess what - they returned my Quidditch disk ! :clap:

    Yay for Microsoft


    Emma
    (Mrs Taz)
     
  16. Zero One

    Zero One
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    Hi all, Im glad you like the service provided as it is actually my job to repair these consoles. Just thought Id share that with you.



    Zero One
     
  17. Gizmo 76

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    You do a great job:smashin:

    Out of interest how many do you repair in a day? and if you can disclose this information?!, how come the motherboard's, Hard Drive's and DVD Drive's are all being replaced as i believed the problem to just be with the 'Thompson' DVD Drive.

    Once again sterling job:clap:

    Giz.
     
  18. Zero One

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    We tend to service somewhere around 300 consoles a day, but before you think "crikes !! thats alot" we serve the whole of Europe. Im afraid Microsoft would string me up by the painful bits if I gave away anything to do with their processess, so I cant tell you why we often change more than the DVD drive other than we do.



    Zero One
     
  19. james.miller

    james.miller
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    its because its not always the dvd drive thats the problem. 9/10 times its the motherboard. People are speculating its the mcp-x chip failing (the xbox's equivilent of a northbridge) because that thing gets damn hot with use. They really should have put a heatsink on that:rolleyes:

    Anyway good job zero, keep up the good work:)
     
  20. SeeNoWeevil

    SeeNoWeevil
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    where did you hear that james that's intresting.

    How come it seems to be with the thomson drives more so or is it because the earlier boxes (w/thomsons) have different motherboards?

    I exchanged FIVE thomson xboxes until I got one that worked satisfatory, which was a philips.

    I would LOVE to hear the exact reason for the failures.
     
  21. james.miller

    james.miller
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    to be honest i dont think anybody knows the exact causes. To say that the dvd drives dont play up is false - they do. But not nearly as much as you would believe.

    xbox-scene.com has loads of info there.
     

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