scary
Established Member
Guys,
Just had an interesting conversation with an XBL Support agent.
Let me give you some backgound to my issue. I signed up for XBL last February (2004)... was enjoying it up until October of last year, then I moved to a non-broadband enabled area. I havent been able to play on XBL since. However, Ive just recently learned that BB will be enabled in August. I was reading on Xbox.com (after the power cord recall) that XBL will auto-renew your account, and debit my credit card (I bought an starter kit scratch card doo-dah first time round)! This was obviously due for renewal last month (Feb). I thought I would call XBL support this morning to check the status of my account. I got thru to a Scandanavian chap who was really unhelpful in authenticating me and had a generally anal attitude. After a kerfuffle, he told me that my credit card expired Nov' 04.... and M$ were not able to charge my credit card last month. He then told me that I had to pay and requested new card details... I said that this was fine, but could I leave it until August (after all, whats the point in me paying for a service Im not going to use?). He said no, I must pay now ! I told him that I would call up again in August and renew and if I lost my gamer ID then sobeit. He again insisted that I must pay now. I told him goodbye and hung-up the phone...
Where do I stand? I certainly didnt get any notification (email) that I was going ot be charged again.... I cant find the original contract and cant see anything in the T&Cs on the XBL account on my XB.
Thanks,
Mark
Just had an interesting conversation with an XBL Support agent.
Let me give you some backgound to my issue. I signed up for XBL last February (2004)... was enjoying it up until October of last year, then I moved to a non-broadband enabled area. I havent been able to play on XBL since. However, Ive just recently learned that BB will be enabled in August. I was reading on Xbox.com (after the power cord recall) that XBL will auto-renew your account, and debit my credit card (I bought an starter kit scratch card doo-dah first time round)! This was obviously due for renewal last month (Feb). I thought I would call XBL support this morning to check the status of my account. I got thru to a Scandanavian chap who was really unhelpful in authenticating me and had a generally anal attitude. After a kerfuffle, he told me that my credit card expired Nov' 04.... and M$ were not able to charge my credit card last month. He then told me that I had to pay and requested new card details... I said that this was fine, but could I leave it until August (after all, whats the point in me paying for a service Im not going to use?). He said no, I must pay now ! I told him that I would call up again in August and renew and if I lost my gamer ID then sobeit. He again insisted that I must pay now. I told him goodbye and hung-up the phone...
Where do I stand? I certainly didnt get any notification (email) that I was going ot be charged again.... I cant find the original contract and cant see anything in the T&Cs on the XBL account on my XB.
Thanks,
Mark