Wow. I've been a Tag owner for all of 2 days now and have had cause to E-mail them a queery. They initially responded in a matter of hours, asking me to clarify a few things so they could better answer my question. I duly mailed them back and got the definative answer to my question - As the help desk had closed for the weekend the mail was responded to by none other than Dr. Udo Zucker. To say I'm impressed would be a gross understatement. I just wish I had asked a better question - I think they have a picture of me up the office now with the words 'Pity this one - his mind is weak' written in bold underneath it!