windows media player win 8.1

Dave2

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ok guys hope someone can help.

My aunt was having problems where her music folder would not open and jusr show a blank screen and reset explorer and windows media player would start then after a shot period stop working and crash.

Any ways I decided to just format her computer as it was due a one and got everything up and working.

The folder doesnt crash any more but media player is doing the same !!!

any ideas how to fix this problem ?

could it be a media file that causes the crash while media player builds its library ?

any help would be appreciated

dave
 

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