This is the message I have sent to technical support regarding our problem:
"I am experiencing big problems trying to install Windows 7 onto my laptop. I will try and be as clear as possible in explaining.
My laptop is currently running Windows Vista Home Premium 32-Bit. I have purchased the Windows 7 Professional 64-Bit Upgrade from the Microsoft Student Offer.
I was led to believe that upon downloading, I would get an .ISO file, which I would then burn to a DVD. Then I would boot from this DVD and do a clean/custom install.
This has not been possible. Upon downloading from the Microsoft Student Website, I get 3 files. These are:
Win7-P-Retail-en-us-x64.exe
setup1.box
setup2.box
I double click on "Win7-P-Retail-en-us-x64.exe" and I get the message "Unloading the Box". Once the status bar reaches the end, I get the following error:
"We are unable to create or save new files in the folder in which this application was downloaded. Please check the folder properties to make sure that you have security
permission on the folder to write files and that the folder is not read-only".
I click on OK. Regardless of the fact that I received the above error message, I now have a new folder called "expandedSetup".
Within this folder are lots and lots of complicated looking files, stored within many other sub folders.
However, in the root of "expandedSetup" is a file called "setup.exe". I double click on this file, and I get the following error message:
"The version of this file is not compatible with the version of Windows you're running. Check you computer's system information to see whether you need an x86 (32-bit)
or x64 (64-bit) version of the program, and then contact the software publisher".
This is as far as I have managed to get. I cannot find an .ISO file anywhere within the download, so I am unable to make a bootable DVD.
Please can you advise me on how to successfully install Windows 7 Professional 64-Bit onto my laptop using the download that I have purchsed.
Thank you very much."
If anyone could shed any light on what might be going wrong, then I would be very grateful