nitram_tpr
Established Member
Hi guys,
My neighbour has asked me to take a look at her laptop, it's an Acer Aspire that came with windows 8, it recently upgraded itself to Windows 10 and since then is connecting to her BT router but not to the internet.
This is for both a wired and wireless connection. The connections show 'No Internet, secured'.
I've googled for this and it looks to be very common and frustratingly for me, none of the fixes work
Here is a list of what I have done, in no particular order:
One strange thing is that the connections are set for DHCP but the IP address that gets assigned is in completely the wrong subnet! My router has the range 10.0.0.xxx but the laptop has 169.254.88.113 (Preferred) set as the autoconfiguration IPv4 Address with a subnet mask of 255.255.0.0.
After I run the netsh commands and reboot the laptop it will connect using the correct subnet but will still have the 'No Internet, secured' message against the wi-fi or wired connection.
I've been working on this for a day and a half now and am completely stumped. I've a good mind to wipe the HDD and install Windows 7!
Any help gratefully received.
TIA
Martin
My neighbour has asked me to take a look at her laptop, it's an Acer Aspire that came with windows 8, it recently upgraded itself to Windows 10 and since then is connecting to her BT router but not to the internet.
This is for both a wired and wireless connection. The connections show 'No Internet, secured'.
I've googled for this and it looks to be very common and frustratingly for me, none of the fixes work
Here is a list of what I have done, in no particular order:
- Updated the drivers for both the wired and wireless interfaces
- Uninstalled the wireless and Ethernet adapters
- run the following commands as admin at the command prompt
- netsh winsock reset
- netsh int ip reset
- ipconfig /release
- ipconfig /renew
One strange thing is that the connections are set for DHCP but the IP address that gets assigned is in completely the wrong subnet! My router has the range 10.0.0.xxx but the laptop has 169.254.88.113 (Preferred) set as the autoconfiguration IPv4 Address with a subnet mask of 255.255.0.0.
After I run the netsh commands and reboot the laptop it will connect using the correct subnet but will still have the 'No Internet, secured' message against the wi-fi or wired connection.
I've been working on this for a day and a half now and am completely stumped. I've a good mind to wipe the HDD and install Windows 7!
Any help gratefully received.
TIA
Martin
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