D
Deleted member 765458
Guest
"
As part of UK comms regulator Ofcom’s work to ensure Fairness for Customers, broadband shoppers must be told how fast their new service will be, before they sign a contract, under new Ofcom protections from tomorrow (March 1st).
The new Code of Practice means broadband firms will always have to give customers a minimum guaranteed speed at the point of sale. If a customer’s broadband speed then drops below the promised level, companies will have one month to improve performance, before they must let the customer walk away – penalty-free. This right to exit also applies to landline and TV packages bought at the same time as broadband. "
Ofcom introduces broadband customer protection
As part of UK comms regulator Ofcom’s work to ensure Fairness for Customers, broadband shoppers must be told how fast their new service will be, before they sign a contract, under new Ofcom protections from tomorrow (March 1st).
The new Code of Practice means broadband firms will always have to give customers a minimum guaranteed speed at the point of sale. If a customer’s broadband speed then drops below the promised level, companies will have one month to improve performance, before they must let the customer walk away – penalty-free. This right to exit also applies to landline and TV packages bought at the same time as broadband. "
Ofcom introduces broadband customer protection