how dare they attempt to sell more when they aint sent mine yet.. ordered 8th december express delivery
email reply today:
Dear Customer
Thank you for writing to Amazon.co.uk with your enquiry.
Please note that the availability and dispatch times listed on our
website are estimates only, and not guarantees. While we do our best
to adhere to these estimates, our inventory is constantly changing
based on information we receive directly from our suppliers, and
occasionally, unexpected fluctuations in supply can add time to your
order.
I do understand that such changes can be frustrating for you. Please
accept my most sincere apologies for this inconvenience. I realise
that you have been greatly inconvenienced by this situation. Please
accept my most sincere apologies for this inconvenience.
I take this opportunity to assist you in this regard.
I have checked your order #203-2325268-0445515 and we are still
waiting on the following item "Nintendo Wii Console (Includes Wii
Sports)" to be delivered to us by our supplier.
Our suppliers have proven over time to offer a very efficient and
reliable service. However, we are very aware that as a company we
rely heavily on the suppliers to supply our customers with their
items, and that any delay during the process such as this reflects
badly on us.
Please understand that as a retailer, we rely solely on the supply
from our supplier. On this occasion we have found that this item has
been delayed, and we expect to dispatch these items as soon as we
receive it from our supplier.
I do accept that the delivery date for this order is longer than it
should be. Please accept our sincere apology for the length of time
it has taken.
We have passed your enquiry to our ordering department who will
chase up your order. It is very important to us that you receive
your order, and we will try to dispatch it to you as soon as
possible. We will contact you by e-mail if this item should prove to
be unavailable.
Otherwise, we will dispatch it to you without further delay as soon
as we receive the item from the supplier. We'll send you an e-mail
when your order is dispatched from our Fulfilment Centre, confirming
the date, contents and method of delivery.
We will contact you by e-mail when further information has been
received - typically this can take between 2-3 days.
Please contact us again if you do not receive an email confirmation
within 2 to 3 days using the link below:
http://www.amazon.co.uk/email
At the time of dispatch, we'll send you an e-mail message confirming
the date, contents and method of your delivery.
In addition to our large selection, one of the benefits we'd like to
offer our customers is convenience, and we have not met that
standard in this case.
I do understand that a gift certificate cannot really make amends
for the late arrival. Please accept it as a goodwill gesture and
apology for adding stress to what should have been a happy occasion.
=====================================================================
We do appreciate your business, and would like to give you a 5.00
GBP promotional gift certificate, for use toward your next
Amazon.co.uk order.
=====================================================================
The promotional gift certificate funds have already been added to
your Amazon.co.uk account.
When you place a qualifying order you will be able to see that the
value of your gift certificate has been deducted from the total cost
in the order summary. When you have successfully placed your order,
the following message will be displayed: "Thank you--we have
received your order".
If you click on the "Your Account" link, located at the top of our
homepage, you'll be able to view details of your order.
Again we sincerely apologise for any inconvenience caused. Thank you
for shopping at Amazon.co.uk.
Please let us know if this e-mail answered your question:
If yes, click here:
http://www.amazon.co.uk/rsvp-y?c=ddatxwty3381268024
If not, click here:
http://www.amazon.co.uk/rsvp-n?c=ddatxwty3381268024&q=ukff
Please note: this e-mail was sent from an address that cannot accept
incoming e-mail.
To contact us about an unrelated issue, please visit the Help
section of our website.
Warmest regards
Shyam V.
Customer Service
Amazon.co.uk
please note contrary to what email says... they GUARANTEED next day delivery on an instock wii.... (people received them) ... still not received