Wifi & Ethernet Dropping Connection

sep8001

Well-known Member
Hi

Hope someone can help with an issue my friend is having with his internet.

He is currently with sky and over the last month or so his internet connection drops on both wifi and ethernet connected devices. They then come back up online after a few minutes, this is a pain when you are in a meeting and it drops off.

Sky have sent him a new router and he has tried that with the same results, an engineer has been round and checked everything, replace the master socket with the new NTE5 and has run a number of tests both at his house and at the main cabinet and could not find any issues.

He has another new sky router that he has just plugged in with the default setting and is going to check if he has any drops, I have asked him to get a copy of the syslog the next time it drop.

Any suggestions on what else we can check/test to rule out why the internet keep dropping?

Thank you
 

mickevh

Distinguished Member
Whenever it does go down, ping the router to ensure it's not an issue with the router itself, ethernet and/or Wi-Fi. Then you can infer it is an issue with the ISP. If so, then there's nothing for it but to keep nagging the ISP - you are paying them to provide the service. Everything upstream is outside your control (as it doesn't "belong" to you.)

You might try disconnecting any other "internal" phone extensions or wiring so they cannot claim it's something in your property - essentially keep the pathway between router and phone as simple and direct as possible.

These sort of issues can be a real misery - I've had to sort it out for a relation twice over the last ten years and each time it took months/years of engineering visits, tests, stuff swapped out in the street before it got resolved.

The "nuclear" option is to pull the plug and go somewhere else - at one time we were considering using 4G as it was way better then the fixed line.

Keep a diary of when it drops and for how long each time so you've got evidence to hit them with if they become combative. You might even keep some records of what the line speeds and up times are each day.
 
Last edited:

sep8001

Well-known Member
Whenever it does go down, ping the router to ensure it's not an issue with the router itself, ethernet and/or Wi-Fi. Then you can infer it is an issue with the ISP. If so, then there's nothing for it but to keep nagging the ISP - you are paying them to provide the service. Everything upstream is outside your control (as it doesn't "belong" to you.)

You might try disconnecting any other "internal" phone extensions or wiring so they cannot claim it's something in your property - essentially keep the pathway between router and phone as simple and direct as possible.

These sort of issues can be a real misery - I've had to sort it out for a relation twice over the last ten years and each time it took months/years of engineering visits, tests, stuff swapped out in the street before it got resolved.

The "nuclear" option is to pull the plug and go somewhere else - at one time we were considering using 4G as it was way better then the fixed line.

Keep a diary of when it drops and for how long each time so you've got evidence to hit them with if they combative. You might even keep some records of what the line speeds and up times are each day.
Morning

Thank you for a detailed response as always.🙏🏽
 

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