Rottie
Established Member
- Joined
- May 1, 2007
- Messages
- 925
- Reaction score
- 133
- Points
- 195
Hi folks,
I have a Samsung UE48HU7500 UHD TV and I've noticed that since the latest firmware update (1032), that if I do a full channel scan, then the channel numbers skip from 75-107, so I'm losing BBC1 HD, BBC2 HD, ITV HD, CH 4 HD, BBC Three HD & BBC Four HD.
I've managed to do a work-a-round, which is basically manually adding transponder 30 and scanning, which results in 7 new channels being found.
When I spoke to Samsung technical support today, they claimed that perhaps my tuner was faulty and they should send an engineer to look at my set, until I suggested to them that they remote access my TV and try the full channel scan, followed by the manual scan, so they could see the issue for themselves. Once the techie did this, he made the remark along the lines of "Hmmm, I've never seen this issue before. Usually all channels would be picked up by a full channel scan" (which is what I tried telling him in the first place ) "and there's no issue with signal quality or strength, as the signal meter is showing very good levels."
The upshot of the situation is that he's dropped n email to his support team at Head Office, to the effect that he's seen the the issue for himself and asking for guidance from them on which way to move forward, but as it's a bank holiday weekend, he's told me that a reply can't be expected until tues/wednesday, at the earliest.
So, if any of you nice people use Freeview HD in the London area and have a UExxHU7500, can you please do a full channel scan, to see if this is an isolated issue, or a more widespread one.
If you find that you can't access the channels 101-106, then do a manual channel scan on transponder 30 (Crystal Palace) and they'll come right back.
Thanks.
I have a Samsung UE48HU7500 UHD TV and I've noticed that since the latest firmware update (1032), that if I do a full channel scan, then the channel numbers skip from 75-107, so I'm losing BBC1 HD, BBC2 HD, ITV HD, CH 4 HD, BBC Three HD & BBC Four HD.
I've managed to do a work-a-round, which is basically manually adding transponder 30 and scanning, which results in 7 new channels being found.
When I spoke to Samsung technical support today, they claimed that perhaps my tuner was faulty and they should send an engineer to look at my set, until I suggested to them that they remote access my TV and try the full channel scan, followed by the manual scan, so they could see the issue for themselves. Once the techie did this, he made the remark along the lines of "Hmmm, I've never seen this issue before. Usually all channels would be picked up by a full channel scan" (which is what I tried telling him in the first place ) "and there's no issue with signal quality or strength, as the signal meter is showing very good levels."
The upshot of the situation is that he's dropped n email to his support team at Head Office, to the effect that he's seen the the issue for himself and asking for guidance from them on which way to move forward, but as it's a bank holiday weekend, he's told me that a reply can't be expected until tues/wednesday, at the earliest.
So, if any of you nice people use Freeview HD in the London area and have a UExxHU7500, can you please do a full channel scan, to see if this is an isolated issue, or a more widespread one.
If you find that you can't access the channels 101-106, then do a manual channel scan on transponder 30 (Crystal Palace) and they'll come right back.
Thanks.