I havn't trawled through the threads so I don't know if this matter has already been resolved therefore apologies, but I think i may have sorted it out.... Firstly I have to say getting someone who knows how to rectify this know problem from Sony is, from my point of view cruddy to say the least and i'm being polite. Plus it was highlighted in HCC but maybe not this actual model. They simply were and still are at the last phone call at a loss to rectify the issue, pretty bad imo. Anyway after a bit of playing around this is what I have discovered, by the way this is with the recorder plumbed through a 4.3 tv but I feel that this would probably make no difference regarding the actual tv itself, I could be wrong though. Ok here's what I have discovered, set the recorder to 16.9 on the video settings so the picture is all squashed up, when you record onto the hard drive or straight to a dvd you will still get the thin picture...but if you record onto the hard drive and then transfer onto a dvd the images will (so far anyway at the time of writing this) be converted to widescreen, i.e 16.9. Each time I have done this it has worked, apart from anything else to go to the hard drive first and then check the images if you are intending to keep the recording is always a good idea, especially if one needs to edit if it's a film with commercials in it or the usual yapping at the end credits. On the other hand if you only want to watch the film/programme once on the hard drive you'll have to set the recorder to pan & scan or the letterbox image which will give you a 14.9 or 4.3 image, hope this helps. I am assuming an actual 4.3 image would be unaffected by this setting but at the time of playing around I was only recording 16.9 images.