My local Tesco local has just installed self-service tills. In the process they have cut down on the number of regular tills, and seemingly the number of operators.
Yet whenever I go in , there is a long queue to pay at the regular tills, and no one using the self-service. Watching people, it is clear they are buying things they could easily have paid for using self-service.
e.g people queuing to pay for a newspaper, when they could have been in and out in seconds using the self-service till.
What is their fear or concern? It isn't like it is just old people who are put off by the technology. It's everybody.
Yet whenever I go in , there is a long queue to pay at the regular tills, and no one using the self-service. Watching people, it is clear they are buying things they could easily have paid for using self-service.
e.g people queuing to pay for a newspaper, when they could have been in and out in seconds using the self-service till.
What is their fear or concern? It isn't like it is just old people who are put off by the technology. It's everybody.