Picardobuzz
Established Member
I bought my KD-75XE9405 because Sony promised Dolby Vision support.
HDR10 on my phone looks fantastic (Huawei Mate 20 Pro) - exactly how you would expect it to look, but on the Sony it is just generally dull and lifeless. And I've tried every possible combination of settings now. The phone is only ~450 nits, 1440p, yet the Sony is ~1250 nits, 2160p. OK, the phone is oled, but still, the (TriLuminos) Sony should blow the phone away, but it doesn't even come close. And, yes, I am holding the phone such that the screen appears the same size as the Sony!
I have been complaining to Sony for over 3 months about poor picture quality, sent dozens of pictures and videos, done several factory resets, sent them masses of information and settings, and they have NEVER actually addressed a single point, instead choosing to tell me their engineers have considered the issues and my TV is "not at fault" and the effects I am seeing are deliberate content creator's "artistic" effects and other vague waffle.
As an example of a simple, repeatable demonstration requiring no equipment apart from a spare phone with a light meter App, I paused a scene with a bright sun, which I would expect to be maximum nits (whatever that may be for that program) and used the lux meter to compare the brightness of the sun on my phone and TV. I don't know the absolute scale of the App, but the phone's sun gave a far higher brightness reading than the Sony TV! This makes no sense at all.
From my reading here, it seems it's not just the KD-75XE9405 that seems to have this problem.
(I also have other issues, mainly with raised dark levels, but I'll save that for another thread to keep things simple.)
Does anyone have any suggestions or answers? I'm quite willing to accept I am doing something wrong, but have ran out of ideas - I just want the picture I thought I was going to get when I bought the television.
All thoughts gratefully received!
Regards,
HDR10 on my phone looks fantastic (Huawei Mate 20 Pro) - exactly how you would expect it to look, but on the Sony it is just generally dull and lifeless. And I've tried every possible combination of settings now. The phone is only ~450 nits, 1440p, yet the Sony is ~1250 nits, 2160p. OK, the phone is oled, but still, the (TriLuminos) Sony should blow the phone away, but it doesn't even come close. And, yes, I am holding the phone such that the screen appears the same size as the Sony!
I have been complaining to Sony for over 3 months about poor picture quality, sent dozens of pictures and videos, done several factory resets, sent them masses of information and settings, and they have NEVER actually addressed a single point, instead choosing to tell me their engineers have considered the issues and my TV is "not at fault" and the effects I am seeing are deliberate content creator's "artistic" effects and other vague waffle.
As an example of a simple, repeatable demonstration requiring no equipment apart from a spare phone with a light meter App, I paused a scene with a bright sun, which I would expect to be maximum nits (whatever that may be for that program) and used the lux meter to compare the brightness of the sun on my phone and TV. I don't know the absolute scale of the App, but the phone's sun gave a far higher brightness reading than the Sony TV! This makes no sense at all.
From my reading here, it seems it's not just the KD-75XE9405 that seems to have this problem.
(I also have other issues, mainly with raised dark levels, but I'll save that for another thread to keep things simple.)
Does anyone have any suggestions or answers? I'm quite willing to accept I am doing something wrong, but have ran out of ideas - I just want the picture I thought I was going to get when I bought the television.
All thoughts gratefully received!
Regards,
Last edited: