2000AD
Novice Member
Hi - I need help! Ever since I purchased it, I have had issues watching any disc on my Samsung UE49KU6100. I can play anything via my old Toshiba HD-DVD player without issue. I have tried 2 different blu ray players now - a Sony and my new Panasonic DP-UB391 4K player. I am connected to HDMI port 1 with HDMI UHD Color set to on - this option is only available on Port 1. Regardless if I play 4K UHD, blu ray or DVD discs, playback stutters intermittently - split-second little pauses in video/audio - it may happen once or twice during a film, but can also be every 10 minutes or so. Samsung have remotely refreshed the HDMI ports which hasn’t worked. Panasonic seem to think it’s the cables but I have tried multiple and they are all certified, high speed 4K compliant. The picture is outstanding but I cannot enjoy watching a film because I am basically sat anticipating a stutter which always comes. What could this be? I would really appreciate any advice please. Thank you