J
jag
Guest
I purchased some KEF Eggs and a pair of the KEF stands last weekend. Last night I started to put them together. The first stand went on fine.
On the second stand, I had just connected the speaker to it and all was fine when the next thing I knew the speaker came crashing to the floor
Basically the top end of the stand had snapped off. The speaker now has a small dent in the grille.
I went back to the store where I purchased them all from, told them what happened, and asked if I could get them replaced.
They managed to fix the stand by replacing the removable top part but said that nothing could be done with the speaker.
Apparently any stand manufacturer, including KEF, will not accept any responsibilty for any damage occurred to anything due to a fault in their product
The thing is that he actually said the stand was faulty and was happy to fix it but surely that should mean a speaker replacement as it is damaged because of the faulty stand.
I am awaiting further comments as he contacts KEF but just wondered how this should be approached if I don't get the result I want.
Jag. (not happy at the moment )
On the second stand, I had just connected the speaker to it and all was fine when the next thing I knew the speaker came crashing to the floor
Basically the top end of the stand had snapped off. The speaker now has a small dent in the grille.
I went back to the store where I purchased them all from, told them what happened, and asked if I could get them replaced.
They managed to fix the stand by replacing the removable top part but said that nothing could be done with the speaker.
Apparently any stand manufacturer, including KEF, will not accept any responsibilty for any damage occurred to anything due to a fault in their product
The thing is that he actually said the stand was faulty and was happy to fix it but surely that should mean a speaker replacement as it is damaged because of the faulty stand.
I am awaiting further comments as he contacts KEF but just wondered how this should be approached if I don't get the result I want.
Jag. (not happy at the moment )