Hi All, Well, my KD32DX50 was replaced with a KD32DX150 this morning, as the flyback whine on the DX50 was driving me mad - my retailer agreed I could have a DX150 in exchange if I paid the difference (£300). The DX150 thankfully doesn't whine - the geometry isn't brilliant, but I'm going to have a look in the service menu and see what I can achieve tonight. However, I do have another problem. The door to my house is too small to allow the box for a Sony TV in, so the installers had to unpack the TV in the garden and carry it in unboxed. Being an awkward so-and-so, I watch TV upstairs, so they also had to carry the TV upstairs to install it. In the process, they bashed one corner of the set into the wall, causing a small chip in the paint on the TV (and a rather larger one in the paint on the wall!) Interestingly enough, the installers didn't mention this, or even apologise for the damage, which is odd as I watched them do it and they knew I'd seen it... Where do I stand in asking for a replacement / compensation? The installers were contracted by the shop - but is this regarded as in any way my responsibility as they had to unbox it to get it into my viewing room? Or have I implicitly accepted this by not complaining at the time? (The reason I didn't is that it did appear that there was wall on the TV, but no TV on the wall, and repainting the wall is no problem - it was only after they left that I inspected the TV carefully...) Cheers for any advice, S.