Hi, I purchased a PV500 from Wav Direct a week ago on Saturday. I contacted them on the monday and asked when it would be delivered and was told Thursday or Friday. On Wednesday I phoned again and asked which day it was to be delivered and told Friday. On thursday I phoned once more to double check it was coming Friday before taking a day off work and was told it was. Friday came and I sat in the front room all day waiting for delivery (I'm in a wheelchair and so have to be in the front room or won't get to the Door in time) At 3pm I phoned to check what was happening and was told that delivery can be till 530pm and promptly hung upon the second he finished the sentence. At 5pm I phoned again and asked them to ring the delivery company and check what was happening, they agreed and told me they would ring back in a few minutes. 30 mins later and no phone call I rang again and he told me he had rung and the TV was on the lorry but its to late for it to be delivered now. He said it would be monday till I recieved it and refused to arrange a saturday delivery so another day at work wouldn't be wasted. I asked for the delivery companys phone number and he said he wasn't sure what delivery company it was and he would get the number and ring me straight back (surely if he had rung as he had promised he knew what delivery company it was?) I said that he had failed to ring me back before and he promised he would ring back before they closed at 6. At 5.55pm after reciveing no call I tried to ring them but the phone just rang and rang for 10 minutes. So Monday arrived and another day of sitting in the front room for 10 hours was upon me. I spent 25 mins trying to ring them and at 11pm I got through and spoke to the manager. He promised to ring the delivery company and find out what was happening and ring me back. An hour and a half later he hadn't called me so I rang again and was told that the TV had been damaged in transit and they would have to send another. I asked if there could be any discount for the lost days at work and was told no chance. I asked if they could use the same day delivery service so I wouldn't have another 10 hours in the front room and a days wages lost. No chance was again the reply. I was told "You used a mail order company to get it cheap you have to expect service like this" They would send the TV with a different delivery company (DHL) and I would get it tomorrow. So I sat in all day again, I rang and got the dhl tracking number and again was hung up on as soon as he had given me the number ie he read me the number and I said thanks I'll just check that "click" hung up on. It turned out that the TV was overweight so DHL couldn't deliver, after phone calls to them we tried to go get it ourself from the DHL depo but it wouldn't go in the car, DHL kindly delivered it out of hours once there was 2 drivers availible at the same time as one person is not allowed to deliver such a heavy product. So while upset and frustrated at the worst customer service I'd ever recieved we were excited to set the TV up. An hour later and with 4 persons help we just couldn't get the TV onto the pedestal. Looking up the pedestal code on the net showed they had sent us the wrong pedestal. So what can I do now? Getting them to send another one could me another 20 hours of sitting in the front room and 2 more days of work missed. Is it possible to buy the PV500 pedestal seperatly from somewhere like comet? If we buy it somewhere else where do we stand legally asking for the money the pedestal cost from comet to be taken off our bill? if they refuse to do this can I ask my credit card company to deduct the price of the pedestal from bill? I assume they have already taken the money. Of course they would get the wrong pedestal stand back. Would I be ok demanding they come and pick that up and saying the weekend is the only acceptable time? I was so looking forward to this TV and Wav Direct have completly spoiled it for me. I've never spoke to such rude and unhelpful people. I appologise for the length of this and thanks alot anyone who can help me.