Hi, When my Philips 963SA died it had disc3 of the 1st series of 24 in it and I couldn't retrieve it as whole machine wouldn't respond. I've sent it back to Play and they've given me a refund (fair enough) but when I asked if they could get me the disc back I received this reply:- 'I have contacted the manufacturer of the DVD player in question, to see if they can recover the disc in question. Unfortunately, they have been unable to do this, as the person I have spoken to believes that this player was unable to be repaired and thus destroyed. Once again please accept my apologies that I cannot be of any further assistance to you in this matter' Now if this was a single movie disc I wouldn't be so bothered but as it's one disc of a boxset of 6 and especially with it being 24 which I was in the middle of watching and can't now carry on watching I'm a bit peeved to be honest. Do you think I have grounds to demand some sort of compensation as it's not my fault I've lost this disc and it's made my boxset worthless! Cheers, Andy.