Well the Zoe Broke Doh!! Being a great believer in you don't know how good customer service is or isn't till there is a problem to resolve I got the chance to test that with Renault. I was a little concerned if Renault would be up to much with aftersales coming from the BMW i3 which has had good support if there is a problem, Anyway the Zoe went faulty earlier in the week, the Rapid Charge system failed while in London, so could only charge it at 7kw, and the TCU (Comms Computer) went down so the mothership could not connect to the car to get any info. Called Renault Support who offered to have it lifted to the nearest Renault dealer and supply a rental car till it was fixed, but as it would charge on 7kw we decided to let it charge to full then get it home on the charge and take it to the local dealer the next day. Arranged to drop it off, arrived at 8am and they said it was likely if parts were needed for the charging system it would be after Christmas (I must admit I prefer a dealer that gives it straight rather than fobbing off with tomorrow tomorrow etc etc) So as well as the TCU Issue and the Charging issue it was agreed they would sort out two issues that had been there since handover, 1 The Drivers Seat Leather is faulty (or more likely the base under it is which is causing the leather to flake and crease 2 Windscreen wiper on drivers side does not touch the glass in the middle So it was agreed it needs a new wiper and seat base and leather cover. plus TCU unit and diagnostics / parts for the charging system While this was being discussed a driver from Enterprise turned up with the rental they were lending us, They could not lend us the Zoe thay had on site as a demo as it was booked out with a customer, and Enterprise dont have any EVs Locally (No Suprise). But they had managed to source us a brand new Hyundai Ioniq Hybrid (Better than nothing). That was handed over and Renualt called us to make sure all was OK and to let us know that we needed to keep all receipts for petrol we put in the car and they would reimburse all of it as driving an EV Petrol is not an expense we would normally have. I also mentioned driving into London and they agreed to cover Congestion Charge and Parking Charges in London. So, So Far A Big Thumbs up great liaison between the Dealer Renault ZE Assist and Enterprise, they have booked the car for a week and told us as soon as they hear on parts will extend till new year if needed. So Minus Side NO ZOE for a While. Positive Side can still drive into London with no petrol costs etc. Hoping the comms from them stays as good going forward through the repair.