whats your experiences of (I HATE) comet?

geomuss

Active Member
I have to write this because i need to see if any of you guys and gals have had similar experiences.

I recently took the brood for a day out to safari park, and on the way remembered had not brought a camera. So stopped of at comet and purchased
a samsung 6mp supposedly reduced to 80.00. So gets to PArk lets take some photos, within 6 shots camera out of batteries, mmm nip to shop buy another pack 15 shots later dead as a door nail. so pack it up and decide that it does not meet my requirements, also find the imaging a bit suspect!

Back at (I HATE) comet. explain situation to Smary condesending :censored:, who tells me that i should have bought rechargeable batteries, yes i know they last a bit longer but, i would expect better out of a duracell than 15 shots. sorry not taking it back! its not faulty!

by now i tried to explain that the camera is not suited for the purpose that it was intended to do take photos basically because the bloody thing uses that much power turning on i cant get to take a photo!

sorry sir! nope you should have tried it in the store, before buying!
what about the 28 day money back guarantee?:mad:
Nope does not apply to good that have been opened!!!
but how can i use it, without opening it? :mad:
Dont know but, you have and we will not be accepting it back!!
what about the 7 day guarantee. ie if its not suitable?:mad: :mad: :mad: NOPE. only applies to internet customers!!!!

i ask to see manager, 2 minutes later a smug, self centered little **** comes
out,

sorry sir you have opened it, and we can not take it back!!
i explain again its 6 hours old took 20 snaps and is crap! :mad: :mad: :mad:
well you should not have opened it!!!

by this time i lost the plot, i have to say i threatend the manager with much violence. Swore, shouted and basically wanted to string the 2 smug little :censored: up!!

i know i should have remained calm but we all have our breaking points!

the moral of the story is DONT shop at COMET!

i have since been back to comet, where i intended to purchase a 2599 pioneer plasma, when they brought it out, iasked them to open it, turn the thing on, run a decent feed into it so i could see picture quality, and said NO!

it was not up to standards and as it had not left the store, iwas quite within my rights to refuse! just a little bit of revenge!!! :thumbsup: :thumbsup:
 

andykn

Well-known Member
Have you tried rechargeable batteries? I'm not sure that they are supposed to last longer than Duracells - sounds like its faulty and you are entitled to reject the goods if you're quick enough.
 
V

vespats

Guest
I had a problem with COMET aswell.

Bought a new cooker from them had it fitted come to use it at night and realised that it had no shelves inside. Went straight back to comet where they told me i would have to wait upto 28 days to get some. I asked if they had some in another cooker at another branch which they said yes but couldnt have them as they couldt sell a cooker without the shelves at which point i went mad as they had sold me one with out shelves.

I asked to speak to the manager who was some jumped up women who asked me if i had a microwave which i replied yes and she said at least i had got something to cook my meals in until i recieved my shelves, GREAT CUTOMER SERVICE.

I wrote to head office with no joy and had to wait 21 days until i could use my cooker when my shelves arrived.

So yes COMET is not very good after you have purchased your item buy all my stuff now from currys and had no problems with them.
 

geomuss

Active Member
Have you tried rechargeable batteries? I'm not sure that they are supposed to last longer than Duracells - sounds like its faulty and you are entitled to reject the goods if you're quick enough.


i have resigned myself to keeping it! but I WILL NEVER buy another thing from (i HATE) COMET again. their customer service has to be the worst in the electrical business. tried rechargeable bought 2600 Mah batteries they last for approx 25 snaps. my old fuji will run for days on normal ones ! you live and learn i suppose!
 
I feel your rage. I also had a comet problem now I will not go near them. I wait outside. :smashin:

How to resolve issues with comet, get a friend/family member to lend you a child go into the store and stick them on the counter and tell them to say "i want the camera!!!!!!!!!" I have seen this a few times now!
 

geomuss

Active Member
I feel your rage. I also had a comet problem now I will not go near them. I wait outside. :smashin:

How to resolve issues with comet, get a friend/family member to lend you a child go into the store and stick them on the counter and tell them to say "i want the camera!!!!!!!!!" I have seen this a few times now!

dam if i had knew that, i would have took MY SEVEN kids in, that were outside!! :rotfl: :D :smashin:
 
D

Deleted member 63670

Guest
As with all these large high st chains they employ people very cheaply and thus get the bottom of the barrel, if you want good customer service then look elsewhere, these places are full of idiots who know nothing about the products they sell, they have no interest in anything and just sit around waiting for the shift to end. These places are lifeless. Not one of these stores have I been in are any of the staff knowledgable, if they had any knowledge of what they were selling they would be earning more than what they do (few pence over min wage). They are employed to take cash off unsuspecting punters and thats it. You pay peanuts you get monkeys.
 

Guns_LotsOfGuns

Moderator/Games Reviewer
As with all these large high st chains they employ people very cheaply and thus get the bottom of the barrel, if you want good customer service then look elsewhere, these places are full of idiots who know nothing about the products they sell, they have no interest in anything and just sit around waiting for the shift to end. These places are lifeless. Not one of these stores have I been in are any of the staff knowledgable, if they had any knowledge of what they were selling they would be earning more than what they do (few pence over min wage). They are employed to take cash off unsuspecting punters and thats it. You pay peanuts you get monkeys.

Wow quite a derogatory tone you have there, as i used to be one of "those people" ill have to disagree, there are some people who work in those stores who do know what thier talking about, also there are some who like to give good customer service. I like to think i was one of them :)

Plus some people work there through choice, studying perhaps, family commitments which means they need more flexible hours.

No doubt the people you have such a distaste for are indeed common but before you tar every person who works in the service industry with the same stereotypical brush, i thought id give you the other side of the coin.
 

Miyazaki

Distinguished Member
OP, don't ever go in pc world if you think comet are bad!!!
 

geomuss

Active Member
OP, don't ever go in pc world if you think comet are bad!!!

never had an experience with them YET! ha ha

so who do you guys use ?, i find that to be honest as a previous post said it depends who you get, some are more than willing to accomodate you while lets just say leave a lot to the imagination! i would not say i was a big electrical spender but over the last six months i have spent ni on 6,000 pounds, having 7 kids something is always going wrong! :D So comet can now count themselves out, their loss not mine!
 
D

Deleted member 63670

Guest
Wow quite a derogatory tone you have there, as i used to be one of "those people" ill have to disagree, there are some people who work in those stores who do know what thier talking about, also there are some who like to give good customer service. I like to think i was one of them :)

Plus some people work there through choice, studying perhaps, family commitments which means they need more flexible hours.

No doubt the people you have such a distaste for are indeed common but before you tar every person who works in the service industry with the same stereotypical brush, i thought id give you the other side of the coin.

I had the utter displeasure of working for Dixons when I left school, sometime around 1991, you get told to go on the shop floor and sell waht you can by whatever means and get the cash in the till and the customer out of the door, as you point out some of the employees are worth their weight but 99% are monkeys that don't know anything. I don't blame the employees as we all have to work somewhere to pay the bills etc, I blame DSG, they give hardly any product training and we were told to lie just to make a sale, and of course to sell the extended guarantees. The whole thing to me was completely false and I always seemed like I was forcing punters to buy something they didnt want or need just to make unrealistic sales targets.

Maybe my words could have been chosen better but I stand by alot of what I said, most of the people in these places are numptys.

Made me laugh once when I was with a mate in Currys buying something and overheard some chimp trying to explain HDMI to a punter, High Def Movie Encryption, I know they are bad but I thought they could read.
 

Dynaudio Desire

Active Member
Our tumble dryer was sposed to be delivered 2 weeks after our purchase of it. It came to the time and date they were sposed to deliver and no tumble dryer arrived. We rang them up and they said "They were two busy" and would deliver it a week later and yet again it didn't turn up. 6 weeks later a tumble dryer arrived.

Not good.
 

geomuss

Active Member
yeah i know where your coming from... was in a large electrical store picking up discs, and having a wee browse, when i overheard the assistant talking to a potential victim :oops: sorry customer. She was just wanting to connect two computers together which were 5 feet apart on seperate desks, so they were able to file share and use internet.

expecting the guy to give her the easy answer hmmm, he told her she needed

modem router, 2 wireless cards, new virus software due to ROUTER attacks and all the sundries!!! :eek:

i waited till he went to get some more essentials, and butted in told her what i heard and told her to ask him for a cat5
crossover cable instead!

he came back, she asked and he stammered, stuttered "oohhh yeah that could work"

had a good giggle about that for days! :devil:
 

andykn

Well-known Member
i have resigned myself to keeping it! but I WILL NEVER buy another thing from (i HATE) COMET again. their customer service has to be the worst in the electrical business. tried rechargeable bought 2600 Mah batteries they last for approx 25 snaps. my old fuji will run for days on normal ones ! you live and learn i suppose!

Post in the Digital Camera forum - I'm not an expert on cameras, but it surely it must last longer than that. Or you could ask the manufacturer's support dept.
 

paul1967

Active Member
Trouble is it's not the company it's the people that work there if you have no luck take the item to another store , thats what i do.
 

Goody

Active Member
A couple of years ago I bought a washing machine from Comet. They could only deliver it on a given date and could not even give am or pm without me chinging out more money which I did not want to pay.

When it was delivered it was faulty. I called them and told them they had to collect it. I rejected the goods and had my card refunded but as I was going on holiday 4 days later, I told them I could not take a day off work for them to collect it as they could only give am or pm!

I told them I was rejecting the goods but I had to make such a fuss about them collecting it. The manager eneded up driving to my house and collecting it in his own car after I told them I was going away for 2 weeks and would just leave it on my drive if they did not collect it in the next 2 days. :thumbsup: :thumbsup:

I have vowed never to buy anything big from them again but happily go in there to get a price for pricematching at another store. I tend to favour the local coop store or another local electrical retailer.

They are normally quite happy to pricematch when I say I do not wish to use Comet!
 

gus607

Active Member
Not (I HATE) Comet I know but, my lad bought a Sat-Nav from a Tesco store in Croyden while working away from home (150 miles) A few months later it went faulty and he tried to return it to a Tesco store near home. He had lost his receipt & no box either. The lady in the customer service desk was unable to accept it for return BUT she advised my lad to buy another Sat-Nav from there go out side & swap the faulty unit for the new one & then return that one for a refund.
Now that's what I call customer service.
 

GBDG1

Member
I was advising my dad on a new tv, so I could show him what I was talking about I took him to Dixons to have a look at a few sets.

The salesman who opted to help us claimed that plasmas need re-gassing also the brightness faded after a year! Then I had to explain to him the difference between 1080i and 1080p. :thumbsdow

To be fair the lad was only about 16, he had obviously been fed a pack of lies by the older staff and was just regurgitating it to the ignorant masses.
 

davidjohnson

Distinguished Member
I had a couple of bad experiences with Comet around 12 years ago and while I managed to get them resolved (eventually) I decided never to shop there again and encourage friends and family to do the same.

I feel satisfied that I have stuck to my decision :cool:
 

DVD-Man

Distinguished Member
....................
Now that's what I call customer service.

Wow, I like it indeedy.

To the OP, I'd break the cam and return it to another store, demand a refund and say you've got another via a friend.

Liam
 

Gadget Daddy

Well-known Member
what happened ? cant leave us in suspenders sorry suspense!

refused to do a price match when all the boxes where ticked.....got the spotty manager out, got head office on the phone, got area manager on the phone......no joy..:mad: ...i was fff-in fuming how i didnt go for the manager i will never know
 

Ed Selley

AVF Reviewer
Not (I HATE) Comet I know but, my lad bought a Sat-Nav from a Tesco store in Croyden while working away from home (150 miles) A few months later it went faulty and he tried to return it to a Tesco store near home. He had lost his receipt & no box either. The lady in the customer service desk was unable to accept it for return BUT she advised my lad to buy another Sat-Nav from there go out side & swap the faulty unit for the new one & then return that one for a refund.
Now that's what I call customer service.

I'm quite convinced that Tesco and ASDA will have destroyed DSG, some of the online retailers and quite possibly Comet within a decade. I bought an iPod Nano for my brother from Tesco before chrimbo and was favourably impressed by the knowledge of the chap who sold it to me (he ensured that I understood PC/Mac requirements, pointed out that the supplied 'phones would benefit from an upgrade and cautioned that 1gb would in actuality result in less tracks than the claims- all stuff I knew anyway but it was nice all the same).

The fact I also bought it at 10.15pm on a friday also speaks volumes for why I believe what I do.
 

GBDG1

Member
I'm quite convinced that Tesco and ASDA will have destroyed DSG, some of the online retailers and quite possibly Comet within a decade. I bought an iPod Nano for my brother from Tesco before chrimbo and was favourably impressed by the knowledge of the chap who sold it to me (he ensured that I understood PC/Mac requirements, pointed out that the supplied 'phones would benefit from an upgrade and cautioned that 1gb would in actuality result in less tracks than the claims- all stuff I knew anyway but it was nice all the same).

The fact I also bought it at 10.15pm on a friday also speaks volumes for why I believe what I do.

That was probably just the individual. For example my brother worked in Comet for a while after doing an electrical engineering degree... I doubt that asda/tesco furnish their employees with any more info on products than DSG do.
 

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