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Whats happened to play247???

Discussion in 'Movie Forum' started by mjn, Oct 30, 2001.

  1. mjn

    mjn
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    What the hell is going on with that company!!

    I'm waiting for 6 discs, that were posted a month ago!! Yes, 4 weeks ago they were posted, and no sign of them!!

    Are they shipping from the states or something?

    Is anybody else expericing these delays??
     
  2. pointon

    pointon
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    If they've been recorded as posted then they probably have been. Blame Royal Mail.

    Can't say a bad word against Play myself (even though I have), because if I'd ordered Shrek from them instead of FutureEnt I would have my disc by now.
     
  3. mjn

    mjn
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    not recorded, as i live in Ireland. But other discs that have been posted days ago, have arrived!!

    I've emailed them, numerous times, but they don't even read them, nevermind reply!!

    I've ordered 100's of discs, from them in the past, but never experinced this length of delay before!!
     
  4. pointon

    pointon
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    I meant recorded in your account details and orders on the website. Although they do send DVD's by recorded post, but only R2 it seems.
     
  5. mjn

    mjn
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    the status on the disc, on my account, says posted, and gives the date.....thats how i know, they were posted over 4 weeks ago!
     
  6. Jase

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    After receiving discs over the last few months with no problem, just recently they have been arriving 2 weeks or so after being posted.

    At least they answered my email though!

    I blame the spanish post, its crap!!!
     
  7. pointon

    pointon
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    If ordering Region 1 discs, you have to understand that things weren't going to be very good after September 11th. Stores on this side of the Atlantic relying on stock from the USA have suffered greatly from the restrictions and unavoidable problems following the terrorist attacks. I think Play have coped quite well in the face of this problem, and things will slowly be getting better.
     
  8. I J S

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    My online order for Shrek was declined after being on "order taken" status for a while.The card wouldn't authorise and after contacting play they informed me that they are having problems with all Halifax and Nat West cards when it comes to authorisation.
    This might not be relevant to problems others are having but my advice is give them a ring if you have any queries about an order.

    They were very helpful,apologetic and resolved it immediately!

    Ian
     
  9. Rambo John J

    Rambo John J
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    I'm still getting my R1 and R2 discs delivered from Play within 3 days of posting so I'd blame your local sorting office as stuff from the states is still arriving in 7-10 days aswell.

    Now from the far east....that's another story. Up to 60 days at the moment.
     
  10. Bone Daddy

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    If you are having problems with Play the best way to sort is is phone them,they sort it out while you are on the phone I recently had card declined,because we were paid a week late at work so I could not pay of the bill in time,one call to Play and it`s sorted,with the amount of business they do I could imagine it`s a wonder they fullfill the orders let alone reply to the countless e-mails they recieve,anyhow should have Shrek and Swordfish for the weekend:D
     
  11. Darren_L

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    Ordered a R2 title on Saturday, posted Monday, and received it this morning.

    Perhaps give your local post office a ring.
     
  12. mjn

    mjn
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    i'm getting mine in under 10 days...direct from hong kong...!!
     
  13. dts borg

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    I work for the Royal Mail. All items that come in go out the same day from evey delivery office.
    Have you had your regular postie the last four weeks ?

    Maybe your items have been nicked ? as I cant see play 24/7 not sending these out 2 you.

    Call them
     
  14. mjn

    mjn
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    ok......i'm in ireland, we don't use the royal mail...!!

    I never see the postie, but all items get delivered to work!!
     
  15. Chandler

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    2 titles apparently lost in post sent 30/10 not yet rec'd - I have rec'd 2 titles posted 2/11 though!) but can I get hold of them - can I BOLLARDS!!!!!
     
  16. Chandler

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    finally got through on phone and they said:-

    play are having probs with ALL orders dispached on 29&30 and they are asking people to wait until sat or monday to see if they turn up before dispatching new titles - please call as they do not have time to reply to emails and they are expanding their team so there should be more people to answer the phone on sat.

    I hope this is true as they are normally a very good supplier!
     
  17. Bone Daddy

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    Still not got my Shrek & Swordfish,update to Chandlers post - they said to ring this thursday if I had not recieved them and to boot my log in page on their site now has declined on every disc I have ever ordered from them and all my pre-orders :confused: the guy I spoke to the other day said it was all sorted out after going into various menus while I waited on the phone,not so fast I think,will see what they have to say tomorrow.
     
  18. mjn

    mjn
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    well just to update....have received all discs, but 1.....12 monkeys was posted 4/10/2001.......now 12th november......have i got it...don't think so!!!
     
  19. SS004

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    HHmmm

    I have had Shrek on order since last month. It was posted out on the 30th, so looks like i fall in on that troublesome date as well.

    Fs I hate chasing up orders.

    /me gets phone.
     
  20. ADEOWEN

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    Recieved my planey of the apes and star trek tmp today,never any probs,guess i'm lucky.....
     
  21. Bone Daddy

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    Ha!!! still waiting for my discs,have now been told last friday that there was a fault with the post office and that my discs should have turned up by tuesday at the latest,well thats tomorrow,and the postman better have some parcels for me or this is gonna be one unhappy daddy :(
     
  22. SS004

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    Just to add that my Shrek turned up this morning.
     
  23. PIL

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    I have never had any problems with Play and would recommend them (also DV Depot in Canada and DVD Crave in Australia).

    I ordered Shrek and Swordfish (its the letter 'T' next) on 29th October.

    Shrek was posted 30th Oct and arrived today, 13th Nov.
    Swordfish was posted 1st Nov (it was out of stock) and arrived 4th Nov.

    I would be more inclined to believe it was 'held up' in the post than anything at their end.

    Just my 2p's worth.
     
  24. Ian J

    Ian J
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    Final Fantasy despatched 30th October received this morning.

    Co-incidence - all arriving today ??
     
  25. Bone Daddy

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    All 4 of my discs turned up today(you might have something there Ian :rolleyes: )`Apes`/`Apocalypse Redux`/`Shrek`/and `Swordfish` so it`s one happy daddy :D and it`s tuesday so nothing on the tv,guess we in for some movie viewing then - nice :)
     
  26. graham.myers

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    All my disks recently (Final Fantasy, Tomb Raider, ST:TMP, Stargate SG-1) have all arrived within a few days. I dod have a problem with pre-release orders not being delivered and when I checked there was no order on the system. I now wait for them to be in stock before ordering.

    One thing that still seems to be hit and miss is that they used to send a confirmation email when they despatched the disk. Haven't had that for months. Yet this morning I got one to say Shrek has been despatched. But Planet of the Apes is listed as "posted" but no email. Spooky.

    I've also noticed that they've stopped sending them recorded delivery.
     
  27. DaveG

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    I've recently noticed that PLAY are advertising in the national papers
    I just wonder if they have become a victim of their own success. Although
    I have never had any cause to complain, except when trying to order a
    film over the phone, I keep getting engaged tone all the time.

    One other point could some one explain the ending of The Planet off the Apes
    to me. :confused:
     
  28. graham.myers

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    Dont explain the ending in here - my disk is on order and I haven't seen it at the cinema!
     
  29. graham.myers

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    Sorry, should have said PLEASE :)
     
  30. DaveG

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    Aparrantely there is a card in the DVD that helps explain things. So when your disc arrives and all the usual stuff drops out when you open it, and your wife says "is this rubbish" don't say yes, as this would mean having to root through empty dog food tins, old tea bags and last nights pasta to retrieve it. Just thought I would give that useful tip.:mad:
     

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