What would you do?

Discussion in 'General Chat' started by Delvey, Aug 16, 2013.

  1. Delvey

    Delvey
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    My partner has received a youview box with someone elses name on it yesterday. She has virgin media so has never taken anything from talktalk. She spent 2 hours on the phone being passed from pillar to post. They even hung up on her twice. So should she keep the thing? I said send a letter to talktalk that way she has tried all reasonable measures to sort it out.
     
  2. SanPedro

    SanPedro
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    Send them an email or call them back saying that is available for collection. Give them a timescale to collect and that you will dispose of the item as you see fit should it not be collected.
     
  3. liamt

    liamt
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    2 hours of her time equate to the cost of the box. just sell it or keep it.
     
  4. captainarchive

    captainarchive
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    Isn't it still illegal to open someone else's post?
     
  5. Delvey

    Delvey
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    Maybe but how do I know what it is? And it's at her address. We have had 2 parcels now (one is still at the post office). Will fire one last email now to them
     
  6. captainarchive

    captainarchive
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    Why do you need to know what it is if it's someone elses post? The correct thing would be to return it to sender. Commercial correspondence usually has a return address.
     
  7. Si01327

    Si01327
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    Can't you just cross your details off the front, mark it as "Not known at this address", and put it back in a postbox? If there's a return address on the back then will Royal Mail return it back to them (or hold it awaiting payment for the postage?).

    You/your partner obviously don't want it so just stick it back in the system. Two hours on the phone is probably two hours more than most on here would spend trying to explain what's gone on and how you go about returning it!!

    If you're concerned about future repercussions then I'm assuming you/your partner didn't sign for it so to all intents and purposes you didn't receive it, backed up by the fact you have nothing to do with Talk Talk due to being Virgin Media customers.

    Just return it and move on!

    Si
     
  8. vinny41

    vinny41
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  9. Delvey

    Delvey
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    Thanks for the advice. It was dropped in the glass bin by uk mail.
     
  10. reiteration

    reiteration
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    OP, this is avforums...therefor you should do the decent thing and return it - no matter what...

    first class recorded delivery if need be, you know it makes sense :)
     
  11. Member 79251

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    Wrap it back up and say return to sender. If you can stick it in a letter box then do so.

    Just go over the name in a marker and that should be it.

    Wrong address that is all. First world problems all fixed.
     
  12. vinny41

    vinny41
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    send registered letter as per Citzens Advice giving talktalk 14 days to collect
    yourview box at their expense
     
  13. Solomon Grundy

    Solomon Grundy
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    According to a mate... Butter in frying pan, 2-3 minutes each side..
     
  14. captainarchive

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    It's not a case of unsolicited goods, the OP's girlfriend has been sent someone else's goods to her address. If they hadn't opened the package the simplest thing would have been to mark it 'return to addressee' and popped it in a post box or if too big to drop it off at a post office.
     
  15. phillyd1981

    phillyd1981
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    Smash up and remove the harddrive (joke) :D
     
  16. njdbaxter

    njdbaxter
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    Was it signed for?

    Keep it, maybe belongs to neighbour who will contact talk talk soon about non delivery and find out if was sent to number 14 instead of 24, then knocks at your door.

    Maybe it's fraud and they used your address, wouldn't be surprised if someone comes knocking for it
     
  17. arenaman

    arenaman
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    No, not in itself, it depends on what your intention is
     
  18. captainarchive

    captainarchive
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    Keeping someone else's goods ordered through the post without their knowledge?
     
  19. Delvey

    Delvey
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    No. Finding out why I've had 2 parcels in the space of a week for someone who doesn't live at the address
     
  20. captainarchive

    captainarchive
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    I wasn't accusing you, just responding to arenaman's comment which at worst appears sarcastic. Although you still don't have a right to open mail in someone else's name even if you receive two packages in one week. Unless it came wrapped in plain brown paper all you have to do is drop it off at the nearest post office? I got a superhub from my ISP last week and the package had a return address clearly marked on the front, preceded by the advice 'If undelivered please return to'. If I wasn't expecting it and it had someone else's name on it I would have simply sent it back.
     
  21. arenaman

    arenaman
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    No, opening someone else's post, like I quoted
     
  22. arenaman

    arenaman
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    Please explain how you think I'm being sarcastic :confused:
     
  23. captainarchive

    captainarchive
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    I said at worse it was sarcastic, you just made a statement without any explanation. I'm sure there are circumstances when you could open someone else's mail but the situation described by the OP isn't one of them.
     
  24. Phil57

    Phil57
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    Did the OP's partner know it had someone else's name on it BEFORE opening the package? people are assuming she did.
     
  25. arenaman

    arenaman
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    And at best helpful right?

    I didn't think it needed much explanation, a quick google of the Postal Services Act 2000 shows

    A person commits an offence if, intending to act to a person’s detriment and without reasonable excuse, he opens a postal packet which he knows or reasonably suspects has been incorrectly delivered to him.

    As I said it's the intention that defines whether you commit an offence or not
     
  26. captainarchive

    captainarchive
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    That's true but it would be strange for talktalk to label the youview box with someone's name. I've ordered plenty of consumer electronics in my time and not a single retailer/etailer has ever bothered to personalise an item by printing my name on it.
     
  27. Phil57

    Phil57
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    :D:laugh:
     

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