What to do?

Discussion in 'LCD & LED LCD TVs Forum' started by skipton01, Jan 14, 2008.

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  1. skipton01

    skipton01
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    My trusty Sony Bravia KDL-V40A12U has gone to the great showroom in the sky, after John Lewis decided it couldn't be repaired, less than 2 years into the 5 year warranty.

    Bearing in mind that I paid £2395 for it, what would you consider to be a fair settlement, in terms of a replacement telly? It seems that unless you go to silly sizes, you simply can't spend this much on a tv these days (I don't want to go to silly sizes by the way as they cost an arm and leg to run).

    Over to you the jury!

    Cheers,

    Mike
     
  2. JDM121

    JDM121
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    well aks them for the full amount, its their fault. hope u enjoy your £2.4k
     
  3. scottyule

    scottyule
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    This is a 'small print' issue I feel.

    You'll need to look in detail at the wording in their 5 year warranty for your options.
    The wording will probably say something along the lines of:-
    'We will-
    1. Repair the product
    2. Offer you a replacement or similar product
    3. Offer you a refund.

    You may get stuck at point 2 and in which case you'll have your pick of the bunch of pretty much every 42" and 50" panel on the market (go for the best possible for your situation).
    You might get away with arguing that they don't stock the panel you want to replace it with, in which case you may ask for your £2.4k back.
    But I think they will try and tie you to point number 2.
    Good luck.
     
  4. skipton01

    skipton01
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    I know what you're on about Scottyule - they did tentatively suggest a 40W2000, but I've knocked that one back, as it's known for clouding (Sony even have a warning to that effect on their product support page) and you can't adjust the RGB to calibrate the picture properly.

    John Lewis don't stock the X3000/3500 series, so I am pretty much stuck with the W3000 I think, and even then, they don't sell the 46" version!

    Ho Hum!

    Cheers,

    Mike
     
  5. scottyule

    scottyule
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    I knew there was a reason I worked for currys for 4 years...!!

    My Dad has the Pioneer 508xd, which I can highly recommend.
    My 436xde shows signs of image retention when watching football matches (score box appears in the top left corner for some 30 mins afterwards).
    The 508XD doesn't seem to have this problem though.
    One to think about, but then i'm not massively up to date with 40"+ panels at the moment? They might even have newer models out.
     
  6. skipton01

    skipton01
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    Cheers for that - I'll stick with LCD for now: cheaper running costs and no image retention. Yes, the image isn't as good with motion, but it's a trafe-off.

    John Lewis seem to have had a run over the festive season, as they have zero stocks of most large screen tvs.

    Cheers,

    Mike
     

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