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I've tried 3 times now, ok only once by phone.
The first email illicited a 'we reserve the right to promise express delivery for goods we don't have and send them quite quickly some time in the future' response which did not even match the issue.
The item was in stock.
I actually thought they were reasonably good at a very busy time of year with quite an usual peak, but I would suggest that they do not promise next day delivery with City Link.
If you complain to Amazon strongly enough they will refund the shipping fee. They refunded my express shipping fee after I moaned about an order not being sent out for the "guaranteed" next day delivery. I was polite but reasonably firm when I called them (well filled in the form and they called me) to complain. The person I spoke to was as helpful as they could be but there wasn't anything they could do other than apologise and offer the refund.
I am just hgaving chaos with everything at moment due to Xmas Mail
Card from friends in Wales took 6 days on First Class Stamp, Game from Powerplaydirect was shipped last Tuesday and still isn't here. Choices sent a game on Friday and it finally arrived today. Wii Play from Play3k shipping on Monday and still not here. I think I live in a blackhole of Royal Mail at the moment
I agree, anything 1st class recorded no problem, even today.
Anything 'normal' recorded that would normally arrive in 1 - 2 days is taking 3 at the moment, well I hope so I'm waiting for more stuff tomorrow.
Hi, www.choicesuk.com are good.
I ordered a wii play on monday morning for £34.99 with free next day delivery and they got it to me by courier on tuesday afternoon.
So they dont lie about next day delivery.
I think they have other games too.
Give them a try.