hi
Guarantee and warranty are used basically the same. Often extended warranties are sold by independent co, like insurance companies thru dealers and have a lot of small prints, exclusions etc - just to avoid paying out when claimed on it !! Where did you get your 5 year warranty ?? Manufacturer or independent company ?
IMHO, you are fairly safe as the cases indicated in the watchdog links.
Have you emailed to register watchdog about your scrolling bar problem ? we need everyone with this problem to email watchdog so that they can look into this long running issue. If it is investigate, you will have a better chance to any claims because it will prove this was design fault from day one. Details are below :
Are you happy with Sony ?????
Bluestu on another thread has kicked off complaints to BCC's Watchdog after he had three faulty Sony sets.
quote:
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I've completed the online form at
http://www.bbc.co.uk/watchdog/contact/
It only takes a couple of minutes and the more of us that do it the quicker we'll get this sorted.
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unquote
Come on guys, let go for it these few days....i.e. email BCC's Watchdog.
We have given SONY long enough and they have tested our patient to our limit with their denials and also wasting our time (waiting for engineers who can do nothing, dealing with retailers, waiting for delivery, phoning their Customer Service which annoys anyone who bothers to ring up etc)
Please send an email asap to express your feelings. Together we should move things forward and get Sony to wake up. Thanks