Autopilot
Distinguished Member
Wife is working from home, using an NHS supplied Dell laptop, not sure of model but about 2 years old running win10. She had no problems with our older router, but I recently changed to a good ASUS router (AX88U) and can’t connect to it.
The first issue is that the laptop can’t even see the network SSID, let alone connect. I have 2 laptops and loads IoT stuff, consoles and old devices that work fine. Her laptop can see our neighbours wifi networks fine. I plugged in a spare I have and it can see and connect to that.
The second issue is that it won’t connect via Ethernet either, just says network cable not connected. I’ve tried two cables and connected another laptop fine. In fact the WiFi AP is connected to the same cable, providing internet this way.
I’m fairly good with networking, but I have looked at everything I can and everything seems fine. It’s only my router it has an issue with, and my other 40+ devices work fine. I’ve had plenty of problems before with WiFi that I resolved, but I’ve never seen an SSID go AWOL and Ethernet not work like this. I thought it could be some kind of security on the laptop, but I don’t think it is and it connects to lots of other crappy networks.
Any ideas what could cause this? Thanks.
The first issue is that the laptop can’t even see the network SSID, let alone connect. I have 2 laptops and loads IoT stuff, consoles and old devices that work fine. Her laptop can see our neighbours wifi networks fine. I plugged in a spare I have and it can see and connect to that.
The second issue is that it won’t connect via Ethernet either, just says network cable not connected. I’ve tried two cables and connected another laptop fine. In fact the WiFi AP is connected to the same cable, providing internet this way.
I’m fairly good with networking, but I have looked at everything I can and everything seems fine. It’s only my router it has an issue with, and my other 40+ devices work fine. I’ve had plenty of problems before with WiFi that I resolved, but I’ve never seen an SSID go AWOL and Ethernet not work like this. I thought it could be some kind of security on the laptop, but I don’t think it is and it connects to lots of other crappy networks.
Any ideas what could cause this? Thanks.
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