Hello, I've a Samsung Combo VCR-DVD player that I've had a lot of problems with, as I've mentioned here before in other threads. I contacted Samsung about the problems and they sent the player to Endeva, who couldn't seem to find the rather obvious problems. It went back again, and this time Samsung said they'd do nothing about it as Endeva said there was no fault. What's more, it came back with two further pieces of damage; the Aerial socket on the player was bent beyond use, and the Optical Connection was missing, there is just an empty gap on the back of the machine where it was. As somebody who works in the video produciton industry, I'm fairly familiar with the technology myself, and find this degree of incompetence and irresponsibility appaling, not to mention the cost of a £300 player that I can't use. I contacted Trading Standards, but they say they can't do anyhitng about it as thier power only extends to the retailers. I want to prosecute Endeva for negligence or whatever, and get compensation for the damage done as well as thier failiure to fix the problems. While it was with them, it went past it's service guarantee date, so they stopped me from claiming on that as well. Does anybody know what I can do against them legally? I have to do something for this.