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what are cd-wow like?

7 of 9

Standard Member
what are cd-wow at www.cdwow.com like?

i have read good things about them and want to know what people think of them especiallythe people who have used them before.

thanks from 7 of 9
 

GrantM

Novice Member
I haven't had any problems with them they are a first class company with delivery in under a week :thumbsup: :clap:

cheers
Grant
 

the hunter

Novice Member
In my opinion they are the best online retailer out there - prices are normally unbeatable with the coupons and customer service is second to none - emailed them yesterday to return kill bill R3 - had reply within 2 hours saying they are sending me a stamped addressed envelope.
 
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Ewan

Guest
CD wow are an excellent company. I would highly recommend them.
I've ordered alot of DVD's and games from them-and had no problems at all.

There prices are also very good.
 

Geezer

Novice Member
Originally posted by the hunter
In my opinion they are the best online retailer out there - prices are normally unbeatable with the coupons and customer service is second to none - emailed them yesterday to return kill bill R3 - had reply within 2 hours saying they are send me a stamped address envelope.
Yep great company, best i have dealt with online
 

Kopite4Ever

Novice Member
i ordered alias S2 R1 on dvd from cd-wow and was very impressed with them as the boxset had to come from the USA. only got charged £4 for custom's. Also ordered SWAT R1 fron them and didnt get charged custom's me:clap: . Recomendation from :thumbsup:
 

Simon6776

Novice Member
Quote from CD Wow re Star Wars box set:

Please ensure you read the following information before proceeding:

Please note that within the European Union you MAY be charged CUSTOMS DUTY/VAT on this item as the value of this product is in excess of your personal import allowance.

If applicable, this Customs charge is collected by the Post Office/Postal Agent who may also charge you an additional handling fee for clearing your package through Customs.

We are unable to provide any guidance as to how much the Customs Duty/VAT or Post Office clearance fee will be as unfortunately these charges are completely beyond our control.


I think they used to refund customs charges, but it seems this is no longer the case. Not that I blame them - they offer excellent service and excellent prices, but they are running a business nevertheless, and paying people's custom charges for them must have amounted to quite a bit.

I would highly recommend CD Wow, without question. I today, received my Freepost envelope with which to return Kill Bill R3. No arguments whatsoever. First class company.
 
they are a good company with exellent customer service, i dont like the fact they are based abroad so all stuff over £17.99 i have to pay customs on.

soi dont buy boxsets from them
 
E

Ewan

Guest
Hi!
You get "stung" by customs if you don't buy anything over £17.99.
If you stick to that-you should be ok.
 

mykl1971

Novice Member
Originally posted by Ewan
Hi!
You get "stung" by customs if you don't buy anything over £17.99.
If you stick to that-you should be ok.
Ewan, you've got your words mixed up a bit.

With CD Wow, regardless of whether you buy R1, R2, R3 or whatever region they have, if the item is over £17.99/£18 then you MAY get charged additional fees by Customs (plus the Royal Mail's handling fee which for me has always been £4).

It's different with Play.com/PlayUSA.com - if you order R1 from PlayUSA and it's over the threshold then you are likely to get charged more. If you order R2 from Play.com and it's over £18 then you WILL NOT be charged any more.
 

Chibouk

Novice Member
It's a shame CD-Wow have such a limited range of disks, as they are an excellent online retailer and I've had no problems with them in dozens of transactions. :)
 
I

ian2k3

Guest
ive bought the indiana jones trilogy, two towers extended edition and simpsons season 3 box sets off them and have never got caught with import duty.
 

Lawe

Member
CD Wow is a top trader on the web which can be trusted. Although stock of dvd's is not as much as Play, for new releases and what with the money off links, see Bargains and special offers, You cannot go wrong :clap:

As for customs, it's a 50/50 gamble if you purchase anything thats it is over the limit. I have been stung once by customs adding £9 on top of my order, but hey once in a blue moon I can live with ;)
 

mykl1971

Novice Member
Originally posted by ian2k3
ive bought the indiana jones trilogy, two towers extended edition and simpsons season 3 box sets off them and have never got caught with import duty.
ian2k3, the discs you mentioned - did you buy them all before Xmas 2003 ? If so, the reason you didn't get charged is that since January 2004 the clamp-down has been implemented.
 

Simon6776

Novice Member
Originally posted by PearlJam
ian2k3, the discs you mentioned - did you buy them all before Xmas 2003 ? If so, the reason you didn't get charged is that since January 2004 the clamp-down has been implemented.
That's not entirely correct. There has always been a ceiling of £18, over which you would be liable to VAT and customs handling charges. The clampdown you mentioned is more to the effect of making retailers declare the correct product value on the outside of the packaging, thus shutting the door on importing box sets from the likes of DVD Soon, and escaping the extra charges, because they used to declare everything as $12. Anyone who managed to get box sets from CD Wow, and pay no customs charges, have just been very lucky. :)
 

mykl1971

Novice Member
Simon6776, to clarify what I meant. I know that the chance of charges was always there buying anything over £18, but CD Wow used to take measures to prevent this i.e. shipping the goods from Sweden I believe.

Now, it seems that since the start of 2004, HMC&E have had a word with most/all e-tailers and told them to put correct values on packages etc. What CD Wow then did was tell customers that if you had ordered items greater than £18 before the clampdown then they would refund any charges but orders placed after the enforced measures were liable to extra charges and these would not be refunded.
 
I

ian2k3

Guest
i also bought the alien quadrilogy off dvdsoon for 33 quid which was a bargain. and it had the title and price on the box plus the box was quite large and i still didnt get cuaght and this was about 2 months ago.
 

Bender

Standard Member
I've decided to order Indiana Jones Trilogy off them. £23.49 with the £1.50 link. Just hope it gets through unscathed ;)

Has anyone ever refused to pay the extra duty or post office charge? If so what happens to your package? Does it sit there at the post office or get sent back?
 

Simon6776

Novice Member
Originally posted by Bender
Has anyone ever refused to pay the extra duty or post office charge? If so what happens to your package? Does it sit there at the post office or get sent back?
It would be pretty silly to refuse to pay it, as you would have already paid for the product anyway. When I first got a customs charge, I moaned like hell at the post office, but at the end of the day, if you don't pay, you don't get the item. I would assume it gets sent back eventually, but I would doubt any retailer would give you a refund, as they all warn about potential customs charges in their T&Cs.
 
P

pointsofview

Guest
Originally posted by PearlJam
Simon6776, to clarify what I meant. I know that the chance of charges was always there buying anything over £18, but CD Wow used to take measures to prevent this i.e. shipping the goods from Sweden I believe.

Now, it seems that since the start of 2004, HMC&E have had a word with most/all e-tailers and told them to put correct values on packages etc. What CD Wow then did was tell customers that if you had ordered items greater than £18 before the clampdown then they would refund any charges but orders placed after the enforced measures were liable to extra charges and these would not be refunded.
Now I've learned something...:lesson:
 

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