Yep great company, best i have dealt with onlineOriginally posted by the hunter
In my opinion they are the best online retailer out there - prices are normally unbeatable with the coupons and customer service is second to none - emailed them yesterday to return kill bill R3 - had reply within 2 hours saying they are send me a stamped address envelope.
Ewan, you've got your words mixed up a bit.Originally posted by Ewan
You get "stung" by customs if you don't buy anything over £17.99.
If you stick to that-you should be ok.
ian2k3, the discs you mentioned - did you buy them all before Xmas 2003 ? If so, the reason you didn't get charged is that since January 2004 the clamp-down has been implemented.Originally posted by ian2k3
ive bought the indiana jones trilogy, two towers extended edition and simpsons season 3 box sets off them and have never got caught with import duty.
That's not entirely correct. There has always been a ceiling of £18, over which you would be liable to VAT and customs handling charges. The clampdown you mentioned is more to the effect of making retailers declare the correct product value on the outside of the packaging, thus shutting the door on importing box sets from the likes of DVD Soon, and escaping the extra charges, because they used to declare everything as $12. Anyone who managed to get box sets from CD Wow, and pay no customs charges, have just been very lucky.Originally posted by PearlJam
ian2k3, the discs you mentioned - did you buy them all before Xmas 2003 ? If so, the reason you didn't get charged is that since January 2004 the clamp-down has been implemented.
It would be pretty silly to refuse to pay it, as you would have already paid for the product anyway. When I first got a customs charge, I moaned like hell at the post office, but at the end of the day, if you don't pay, you don't get the item. I would assume it gets sent back eventually, but I would doubt any retailer would give you a refund, as they all warn about potential customs charges in their T&Cs.Originally posted by Bender
Has anyone ever refused to pay the extra duty or post office charge? If so what happens to your package? Does it sit there at the post office or get sent back?
Now I've learned something...Originally posted by PearlJam
Simon6776, to clarify what I meant. I know that the chance of charges was always there buying anything over £18, but CD Wow used to take measures to prevent this i.e. shipping the goods from Sweden I believe.
Now, it seems that since the start of 2004, HMC&E have had a word with most/all e-tailers and told them to put correct values on packages etc. What CD Wow then did was tell customers that if you had ordered items greater than £18 before the clampdown then they would refund any charges but orders placed after the enforced measures were liable to extra charges and these would not be refunded.