Well, now my DVD32R has gone faulty

Discussion in 'Blu-ray & DVD Players & Recorders' started by cuscus, Feb 14, 2005.

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  1. cuscus

    cuscus

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    I posted a few weeks ago on whether to invest in a DVD32R at £1300.00, with latest door mech & laser.
    Having took the plunge i now find it has a fault, albeit a very infrequent one at that. :(
    It can play faultless, disc after disc after disc. Then a week or so ago, i turned the power off while decorating. Then watching a film, it just turned itself off. When i turned it back on the display was all jumbled & it went into standby.
    After a few attempts it came back on & again was faultless for another good 10 films, then the same fault.
    I'm presuming it's a power fault issue as the display seems to pulse slightly in which some of the unlit segments in the display glow lighter & darker in a rythmic fashion.
    Surely such a high value machine should NOT be going faulty after a few years of it's life.
    Anyone advise of costs to repair?
    Please none of the "i told you so brigade", this is hurting enough.
    Shipped it to IAG today & just preying it's not going to be costly.
    Gone back to my Denon 2900 & in all honesty, i can't see that much of a difference (i'd better not let my wife read this post) so when & if i get it returned repaired may well put it up for sale.
     
  2. ArchieK

    ArchieK
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    Hi Cuscus. if you scroll down to the thread below headed "Another dead DVD32" you'll find a discussion on similar matters - whether it is exactly the same fault as you are describing I don't know.

    Sorry to hear of your problems with the machine. If the mechanism has to be replaced it does seem as though there are different prices being quoted - but it ain't cheap!
     
  3. Nic Rhodes

    Nic Rhodes
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    welcome to the club :(
     
  4. cuscus

    cuscus

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    I've always fancied being part of an exclusive club, this really isn't what i had in mind though :)
     
  5. cuscus

    cuscus

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    After watching the F1 review of 2004 on my Denon 2900, i couldn't help thinking to myself that there was a distinct similarity with the Mclaren F1 cars & their products, toooooooooo many failures.
    Surely there must be a case of non merchandisable goods under the sales of goods act,at the price of these units they ought to be repaired free of charge up until at least 5 yrs old.
    Also i can't help wondering that as the DVD32R was supposedly bullet proof how come it was given a THX certificate, this seal of approval is meant to ensure the purchaser receives goods that reach a minimum standard & ought to last for years.
    I appreciate that inevitably there are going to be failures within the tolerances of electronics, but as shown on these forums it appears too many times the DVD32R has fallen over with some fault or another.
     
  6. lenny

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    Since the FLR reached the market at the end 2002 / beginning 2003 I hope that within one or two years we do not start earing problems on that unit also...

    Keeping the finger crossed.

    Lenny
     
  7. roversd1

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    ''...A trader or manufacturer is under no obligation to provide a guarantee, and if they do, they can specify any time span, for example six months, twelve months or three years. They can also specify what is to be covered by the guarantee, and exclude certain parts, or wear and tear. They cannot, however, take away any rights you would have under the Sale of Goods Act...''

    http://www.tradingstandards.gov.uk/cgi-bin/calitem.cgi?file=ADV0043-1011.txt
     
  8. cuscus

    cuscus

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    We are talking about a class leading product (supposedly) that should perform faultlessly for many years & not be niggled with hugely expensive repair costs.
    We are not talking about some cheap throw away off the shelf product, that does what it should for 12mths or so.
     
  9. MartinFXDX

    MartinFXDX
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    Hi All,

    I know how disappointing and annoying it is when something expensive goes wrong. With the DVD 32R I've been there myself. My current one is my second. The first malfunctioned very quickly. One of the problems was the foam packing used to stop the laser sled (?) moving in transit would shed particles as it was pushed into place or withdrawn. These particles would fall into the plastic gears that moved the sled and cause jerky /non movement.

    My second (current) DVD32R had its transport replaced under the 2 years warranty.

    What I am saying is that I know the feelings even if I was lucky and did not have to pay for the repair.

    BUT

    The DVD 32R had (has) very good performance. It was designed in house by expensive talented people pretty much from the ground up. As I understand it even the transport although bought in was modified to fit. The machine was then produced in very small numbers. All this makes it expensive. I don't recall any claims about it being anymore reliable in terms of lack of maintenance/repairs. I may be wrong. Also the THX certification as far as I know does not cover reliability only performance. Again I could be wrong

    In fact I would argue that the more performance orientated,and specialist built a product is, the more likeley it is that there will be reliability issues! My experiences with Lotus and TVR certainly attest to this :rotfl:

    It is a common and natural expectation that expensive things are more reliable. In reality I dont think that this is necessarily so. It may to some extent depend on the reasons why the thing is expensive eg low production/high development costs. Added to this is the fact that some components will fail watever you do. Even expensive ones.

    I know that the above will be unpopular but in my opinion, it is nevertheless true. I am waiting for my DVD32R to develop a fault and when it does, fixing it will be expensive. This does take away some of the joy of ownership but all performance and exclusivity comes with a cost.

    It may not be fair or right but in my experience that's life.
     
  10. GrahamMG

    GrahamMG
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    I also have fingers firmly crossed on the DVD32R's reliability, ours walked a very similar path, duff door almost out of the box, failed Takaya mech (replaced under warrenty very quickly), failed connecting ribbon soon afterwards, also replaced very very quickly), door still not perfect but the thought of it being taken apart will stop me from sending it back...

    However there is a valid point about this units cost and reliability, it should be faultless for many many years, there isn't a great deal that can go wrong really (mech, MPEG decoder/controller and PSU. All these are top notch product and should outlast the format really......
    Still have my Toshiba SD9000 (which is older than the DVD32R by at least a year) and that has always worked faultlessly, pity the CD replay was not up to scratch, but it gets a complete hammering by my Sister and her kids (and the occasional jam sandwich that the children under her care shove in it....). I think it was £500 new and has still got a bloody good picture.......I think Nic had one also maybe he is busy digging it out........
     
  11. Nic Rhodes

    Nic Rhodes
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    Kids use the 9000, still a great player, faultless service over the years but seems slow now! have others to call on though like a Tosh 9500, Philips 963 SDI (best piccy), Pannies 62 SDI and 82 SDI, and Panny 95 portable with doc'ing station. One or two others that are less hot..... Ah testing....:)

    Favourites are Philps 963 SDI, panny 95 portable, Tag DVD32R and the two Toshibas (9000 and 9500) :)
     

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