Websites think my connection is from outside the UK

nheather

Distinguished Member
Occasionally, when browsing, my family get little indications that websites that we are browsing to think that we are connecting from outside the UK.

Examples include

  • When ordering flowers for delivery from the Marks and Spencer website getting an alert that she was ordering from Spain
  • My wife being unable to book tickets for our local theatre because they don't take booking from outside the UK
  • When visiting some international sites with multi-language support the language and currency default to German or Dutch
  • Trying to browser to a UK-based retailer (Barwell BodyWorks-shop - Barwell UK Airbrush Supplies) and getting a 503 message saying "You cannot access this site from your country"

This happens on different devices using different browsers and different operating systems. It happens whether we are using the WiFi or wired-ethernet.

The real 'smoking gun' is testing with our mobile phones.

With them connecting through WiFi access is blocked because it thinks we are outside the UK, but turning off WiFi and using the phone data signal and it gets through fine.

So not individual devices so must be down to a common element

  • Router/Modem
  • IP Address
  • ISP networking
I have raised this before with my ISP and again today. In the past they have been absolutely clueless, I've not heard back from today's enquiry but to be honest I'm expecting more of the same.

Any ideas? Anyone seen anything similar.

I have checked my assigned IP on IPLocation and it shows the UK - so I think the IP is okay.

I fear that it is the networking and routing that the ISP use.

Cheers,

Nigel
 

strangely tim

Well-known Member
Try different browsers, for instance Opera has a built in VPN which if active could tell servers your in a different location. Also clear cache, a rogue cookie could be at fault.
 

nheather

Distinguished Member
Try different browsers, for instance Opera has a built in VPN which if active could tell servers your in a different location. Also clear cache, a rogue cookie could be at fault.
Tried lots.

Chrome and Edge on my wired-ethernet connected PC
Safari on my WiFi connected iPad
Chrome on my WiFi connected android phone
Safari on my wife’s WiFi connected iPhone

Website thinks these are outside the UK

Chrome on my 4G connected android phone
Safari on my wife’s 4G connected iPhone

Both these work fine, website thinks these are in the UK

This is not a computer, OS or browser issue.

Cheers,

Nigel
 

psychopomp1

Member
Sounds like an issue with your IP address, despite being a UK one. Which ISP are you with? Is it one of the smaller ones by any chance?

If you have a dynamic IP then I suggest leaving the router/modem powered off for at least 30 mins which should give you a new IP address assuming your ISP dont issue 'sticky' dynamic IPs.

If you have a static IP (ie fixed) then ask the tech support to issue you with a new static IP.

If getting a different IP address doesn't fix this then perhaps its time to start looking for a new ISP.
 

Cameron583

Well-known Member
It’s your IP address - ISPs buy new addresses on the regular, often from other countries.

As they’re reassigned to a U.K. location, website take a while to update.

It used to happen to my, and currently happens to my dad, where his geolocation for some sites shows as Romania.
 

nheather

Distinguished Member
My ISP is a smaller one - in fact dealing with them I’m not even convinced they are a true ISP, more of a reseller.

The ISP is Hey Broadband (one of the many small fibre suppliers popping up). I think they are reselling the F&W Networks product.

They seem to have changed my IP - previously when I rebooted my router I would get a different IP but recently they have ‘done something’ and now I get the same IP back every time.

I have been speaking the UK-based business that is given me the issue in the attached screenshot. They have said that the issue may not be a geographical one (despite what it says) as their IT Support have said that my connection was hitting them 30 times in quick succession each time I tried to access their website.

Cheers,

Nigel
 

Attachments

  • C7E28262-6973-4A0A-9F4D-C0E914AD956D.jpeg
    C7E28262-6973-4A0A-9F4D-C0E914AD956D.jpeg
    335.9 KB · Views: 24
Last edited:

psychopomp1

Member
No issues here accessing that website - on both my BT and TalkTalk lines. Though I'm surprised they can't tell the difference between patient and patience

Capture.jpg


The issue is clearly with your ISP, question is will they bother fixing their IP addresses?
 

nheather

Distinguished Member
No issues here accessing that website - on both my BT and TalkTalk lines. Though I'm surprised they can't tell the difference between patient and patience

Capture.jpg


The issue is clearly with your ISP, question is will they bother fixing their IP addresses?

Agreed, as I said in my original post, if I use my Android phone with WiFi enabled I get the 503 error but if I disable WiFi and use 4G it gets through fine.

Definitely something to do with the ISP or possibly the IP address.

Cheers,

Nigel
 

Wilseus

Active Member
I have raised this before with my ISP and again today. In the past they have been absolutely clueless
To be honest, that alone would be enough to make me change to a new ISP unless I was stuck in a contract.
 

The latest video from AVForums

Maverick UK Premiere IMAX Review + Top Gun, Tom Cruise, Tony Scott and 4K + Movie/TV News
Subscribe to our YouTube channel
Support AVForums with Patreon

Top Bottom