Washing Machine repair question


Novice Member

A little before Christmas, our (13 month old) washing machine packed in.

We did a bit of investigating locally and found an engineer with good feedback.

He came out and assessed the machine, and decided that the problem was the motor, and that we’d need a new one.

His prices seemed reasonable and he knew his stuff, so we had him order the part.

£135 for the motor and only £30 to fit it. Plus £30 for the initial callout fee, so £195 all in.

He came the following week and replaced the motor, but afterwards he said he’d discovered a fault on the circuit board control panel that was causing the problem with the motor, and that if we tried to use the machine as is, it would also destroy the new motor.

So we’d paid out almost £200 and still did not have a working machine. All we have is a useless machine and the old motor in a box.

I’m now trying to gather some second opinions from engineers as to whether the fault on the board should have been detected in the early stages when he assessed the machine. My stepdad in an engineer and he immediately said that it seems odd that it wasn’t spotted.

Seems like repairing a puncture by purchasing and fitting a new inner tube but not checking the tyre for nails or glass first.

Any thoughts from those in the appliance repair trade? Thanks.


Distinguished Member
Think at the initial call out and parts I would have called it a day and bought new

160 Sport

Active Member
I'm writing this as the manager of a repair company, I can tell you that if this was our company we would have explained the situation, apoligised, removed the new motor and not charged you for the motor.


Distinguished Member
Warranty only 12 months? Sounds like a failure that would be covered under consumer law anyway?

Why go with third party repair man out of interest?

Yes, unless it was abused, you would expect a washing machine to last significantly longer than 13 months. You would go down the not fit for purpose option.
Sadly , most modern washing machines are built to a price point ( as most consumers aren't willing to pay for a decent engineering when they see machine for less than a half price on the same shop floor ). Pretty much anything under £ 400 mark is bound to fail within 6 years ( some sooner than others ) and most are not economical to repair ( expensive front panel circuit, cheap and low quality bearings, sealed drums, shoddy built quality and inferior materials..... ) One year warranty is normally for parts only , as mentioned earlier, most local, decent repair companies would not proceed and charge for a repair. Having said that, big national outfits are not decent in any way, as they don't need or care about individual customer, for every one who wouldn't come back, there is another one calling first time ( and in most cases you don't have a choice anyway - you have to use one contractual repair outfit only ). If bought from ones of Currys, Argos etc ,shop won't care much once 1 year is up either. Machines should last more than 13 months and most ( bar the nasties end of the market) do, but for every one that last 6 - 10 years there is another one that fails earlier. Cheap machines are built for anything between 300 - 3000 cycles ( on average ) and even though not common, they can and do occasionally fail ( beyond economical repair )even before 12 moths is up ( mostly circuits or bearings / drum problems ). Not fit for purpose option won't get you far as all expectancy is based on AVERAGE use, and you have no way to prove that not once machine got misused ( overloaded , perfectly level and such ) , at most , you can get proportion of cost awarded.Even if you manage to get it - bear in mind - it won't be anywhere near full ( or even half ) price of the new machine ( as trade price for 1 year machine ( unless V-Zug or Miele ) is not much more than £ 50 at the very best ......

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