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Warranty registration issue

Craig

Active Member
I am considering buying a PJ brand new a dealer on eBay

However, I am unsure as to what happens with the standard warranty:

- do they normally need a dealer stamp to be authenitcated,
- does the warranty card need to be accompanied by the original receipt

or

- do I just need the serial number and it's chock's away?

As always, any advice is very much appreciated
 

Craig

Active Member
Nope, it's a UK seller

The manufacturer issues a Europe wide warranty, so there is no problem with a valid warranty being used in Belgium (where I am based) on a product bought in the UK.

I am more confused over whether or not I need proof of purchase to resiter the warranty
 

benji_m

Active Member
I don't think so.

But you may need proof of purchase when you claim under the warranty. Why not ask the manufacturer?
 

KraGorn

Active Member
AIUI warranty registration has no legal basis. IOW they can't disclaim liability simply because you never registered the purchase. It's conceivable that registration can bring 'extra' benefits but consumer protection legislation lays down minimum warranty periods and what is expected of a supplier during that period.

But Ben's suggestion is of course the most appropriate. :)

BTW, Ben sold me an Optoma H77 without registration card, I hope I'm right. ;)
 

ntslik

Active Member
Craig said:
Nope, it's a UK seller

The manufacturer issues a Europe wide warranty, so there is no problem with a valid warranty being used in Belgium (where I am based) on a product bought in the UK.

I am more confused over whether or not I need proof of purchase to resiter the warranty

I would be a bit cautious, not many warranties can be transfered, they normally remain with the buyer, I would also avoid using manufacturers warranties or having them authenticated as you have exactly the same rights from the seller, you actually have more rights from buying from an official seller, who should be an official dealer.

But being a dealer I know I won't accept goods under warranty not purchased from me.
 

KraGorn

Active Member
ntslik said:
But being a dealer I know I won't accept goods under warranty not purchased from me.
Hypothetically, if someone bought a device from you and you went bust, then if all dealers took that attitude where's the customer left?
 

ntslik

Active Member
KraGorn said:
Hypothetically, if someone bought a device from you and you went bust, then if all dealers took that attitude where's the customer left?

No don't get me worng, there are various situations, but i am not about to start incouraging people to simply import goods and then have us do the running around when things go wrong,

The Manufacturer would accept the unit to be returned to any of their service agents, repair centres or even themselves.
 

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