Hi everyone. Nopt sure if i'm in the right place but perhaps someone there has knowledge of consumer issues and may be able to help. Basically i bought an brand new expensive pair of Technics headphones from a reputed seller on ebay. They failed on me after about 8 months so i contacted Panasonic for repair. As i didn't have the actual reciept, the said i had to pay £40 to 'have a look'. After begrudgingly paying, they looked and said a new headband was needed at as cost of £105! Obviously i wasn't happy so i sent off all the emails, proof of payment, etc and they finally accepted and stated they would repair under warranty. A few weeks later after hearing nothing, i contacted them again and was told they are a replaceable item, not repairable, even though they'd originally billed me for the headband repair, but they had no stock in the UK so they had to order some from Japan. Now they have allegedly arrived and are on their way to my local store, however, i was also told that out of the £40 i initially paid, £20 has gone towards the cost of getting the headphones from Japan and the rest can be spent in store. I find that unacceptable! Why should i have to pay for them to get another pair? Does that mean if i had my original reciept, they would have still charged me £20 to get them back? This has all taken about 10 weeks and i obviously don't want to just spend £20 in their store when they have messed me about and there is nothing i want. Does anyone know whether, under consumer law, they can do this? Just bascially want to get my £40 back and if they break again, i'll go to another company for my next pair... Many thanks for any advice of help.