Warranties. Are they worth it ?

dspit1664

Active Member
Warranties.

I've heard a lot on many forums eg Classifieds - How much warranty has it got left etc?

Whilst I have a general query if nowadays their worth what you pay for them and yes I know what some are going to say - If it goes wrong etc then you MAY be covered. But is this really the case won't my contents insurance cover it ?

Well above is really a general catch all q about Warranties and possibly not just for this forum.

My main q is and why I am posting here is -
Am thinking of getting a plasma and think I have got it down to Panasonic and at moment probably the ST30.

So being that it's a good brand, probably not going to fail is it worth paying out another ~10% on top for a 5 year warranty ?

Is it really just a case of personal risk and why I am prepared to take ?

Interested in people's thoughts and those who have horror stories if any and those more in the know.
 

vickster

Distinguished Member
Contents insurance usually only covers theft or accidental damage (like a sprog sticking a Wii controller through the screen or the dog knocking it off the stand) , not technical malfunction - but remember there'll always be an excess

There are plenty of people who have issues with TV around the 2-4 year mark - all brands, only you can decide whether a longer warranty is worth it

For me, yes I do prefer a longer warranty - my current TV only has one year but it was such a bargain I was prepared to forego the peace of mind (if it breaks in 3-5 years, it'll just get replaced). For me, 10% on top, is nothing - £50 on a £500 TV - that's a night out, a shirt, a pair of jeans - for 5 years peace of mind - it's a no brainer - yes, you may never claim but hey, you'll have it for 5 years

If the TV goes kapputt, you do have recourse to the SOGA but that costs time, hassle, money and you may not get an equivalent replacement (it also depends where you buy from, go for Amazon, Play etc, you'll have more aggro as not UK based). IMO life's too short, but then I don't relish such battles with big business, you may

My ageing parents had an issue with their LCD last Christmas - bought 3 years previously from JL - the engineer drove 50+ miles between Xmas and new year to assess the issue and do a temp fix so they could use the TV - and returned to fix in early Jan when the part was obtained. If they hadn't had the warranty, they would have had to pay to have it fixed or junk the TV. It's still going a year on

When all's said and done, it's your choice and money
 

dspit1664

Active Member
Yep thanks for reply and personal experiences. Round about what I was thinking.

So next q - are all warranties ( re tv's here ) equal amongst men ;) ?

Guessing comments ( if I can use such acronyms on forum ) as - depends and RTFMs ;) type right ?

Ie is there core content which is standard then each may have additional content etc ?
 

vickster

Distinguished Member
They are all different - direct manufacturer ones seem to be more comprehensive - Panasonic and Sony for example

Currys and Comet have some element of accidental damage but you pay through the nose

RS and JL - read the T&Cs, they have, I believe some element of depreciation - perhaps like for like replacements - this is on spec and NOT price - if you pay £800 now but in 3 year's time the equivalent spec is £500 (as is more than likely), that's what you'd get

Not 100% sure on where the various warranties stand on repair - usually they will try to repair the Tv before replacing - after 4 years say, parts may be scarce so a replacement more likely?

I think my bigger issue is that the companies who do not offer extended warranties for free or at 10% are either online only and thus not reachable face to face (e.g. Amazon) or have mixed aftersales (like Currys and Comet)

You need to choose a TV, read up on the companies and warranties and then decide
 

dspit1664

Active Member
Yes sound advice. I do like the Pannies and ST30 ~ 37-42" so it's I guess just reading up, deciding on seller ( incl review of their warranty small print) thanks
 

vickster

Distinguished Member
The other thing to bear in mind in these tough times is whether the retailer will still be around in 5 years to honour the warranty - you'll be safe with JL and RS, not so sure about Comet and even Currys!
 

dspit1664

Active Member
Wow really Comet/Curries really finding it that tough ?

Also, again, depends on how they price them the 2012 - ST50's ;)

But then again that's another thread :)
 
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vickster

Distinguished Member
Comet was recently sold to venture capitalists or private equity for £2! Comet sold for £2 and new owners get £50m sweetener | Business | guardian.co.uk

I expect Currys will have to downsize

It'll be this time next year by the time the price is down to current level...and it'll be the ST40 ;) Equivalent models don't seem to hit the market at a lower price point - probably more expensive to cover the extra gubbins that is bolted on every year
 

dspit1664

Active Member
So not wishing to mix threads here your suggesting perhaps partly due to economic state etc that ST30 s are at a good price and the ST40/50s won't be at similar prices till this time next year ?
 

vickster

Distinguished Member
Indeed - same for most TV models (except perhaps the really top end ones which are produced in smaller quantities)

The retailers are clearing 2011 stocks, new models announced later this month, manufacturers will soon cease production of 2011 models in preparation for making the new ones
 

dspit1664

Active Member
So if have the reddies the advise my many might be to get in now ? ;)
 

vickster

Distinguished Member
Yep, could be - but no crystal ball, price could come down more, who knows

Could buy from JL, if price comes down in 28 days, you can get the difference back

Buy a TV when needed or if happy with deal - there may always be a better one round the corner
 

Trollslayer

Distinguished Member
I have bought a lot of TVs for work (for testing purposes) and I have used John Lewis once and Richer Sounds warranties once.
On both occasions there was no problem, admittedly both were under a year old but there wasn't any argument.
 

oliver queen

Novice Member
currys are closing as many of the high st currys.digital shops as and when they reach the end of their lease.
as well as that they are combining with the PCworld if its next door.
they'll be around in the next few years, can't say the same for Comet tho...they'll be going the same way as Best Buy this year.
definitely.

on paper the Currys Whatever Happens service looks good
set timescales for pickup, repair and drop off
loan set on the premium one
7 or 21 day turnaround from pickup
monthly d/d, 3 or 5 year payment (also can be split into 10 monthly payments)
no excess
like for like product.
damage cover.

in reality.....watch watchdog!
 

dspit1664

Active Member
Are they in it? And When's it on ?
 

vickster

Distinguished Member
I saw that - major horror story about the Tech Guys or whatever they call them!
 

oliver queen

Novice Member
yeah, has gotten better since the rebrand, retraining and opening of the new repair lab at newark but theres still a lot of miscommunication and to be fair, an awful lot of customers that try it on with accidental damage under standard warranty, particularly on laptops, netbooks, tablets and such.
so it all takes time and costs money because the fault is often reported wrongly via the call centre (customer lying saying the display has just "gone off") and when it arrives in newark its clearly been abused.
 

vickster

Distinguished Member
Well I think the bad reports I saw were actually post rebrand (and had been fully checked by Watchdog before airing) - are they ironically called 'know how' or something now?
 

dspit1664

Active Member
So gather the general consensus of TechGuys/Know How is not very good ?

Not wanting to go off topic but wanted to ask ;)
 

dspit1664

Active Member
Ah many thanks just what I was looking for.

Ta
 

vickster

Distinguished Member
Google ;)
 

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