I'm not usually one to rant and rave but I feel I have to warn anybody who is thinking about using 'lovefilm' as an online rental service. I have been a customer of theirs since they started as 'dvd's on tap'. I've had the odd problem with them having bouts of really slow turnaround, but I always gave them another chance and stayed a loyal customer when I could have easily used one of the other numerous companies. Boy do I wish I had left them ages ago. I'm in the process of moving house at the moment, so I cancelled my subscription until I could get settled in my new house. I cancelled the subscripton and sent the remaining dvd's back on the 26th of last month as my billing date is the 2nd of each month. As soon as I cancelled, they charged me for another month! To cut a long story short, there has been numerous e-mails going back and forth. No matter what I say, they refuse to help in any way. They refuse to admit they billed me early (even though I have the credit card statement to prove it) I had e-mails which didn't make any sense such as 'your next selection will be posted' (er ......hello I've cancelled my subscription!!) Now I'm being told that they haven't received one of the two titles that I returned, and refuse to refund my money ( although if I re-join I can have the month that i have already paid for!! cheeky feckin ******s!! ) It's the same woman who keeps replying to the e-mails, and even though I ask her to forward the contact details of her superior, she refuses to do so!!! I've never experienced disgusting behaviour like this from a company which I have used a for such a long time. If they had just give me back my money which they had no right to take, I would have respected them for sorting it out , and I would have re-joined next month. They obviously have no respect for long serving customers. I would be interested to know if the owners of the company know that customers are being treated this way by their so called customer service. I apologise for boring you all with this, but I feel it is my reponsibility to warn everybody about this disgusting company. LOVEFiLM do not deserve the custom of honest, loyal people.