Wake up SKY, it's 2017 (and now 2018!)

Discussion in 'Sky Digital TV Forum' started by Roohster, Aug 4, 2017.


    1. Roohster

      Roohster
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      With the football season rapidly approaching, I thought I'd take the plunge and get the new Sports premier league package, at £18 it didn't sound too bad.

      I rang them to ask if there was any discount/offer available but they couldn't do anything unless I took multiple sports channels (which I have no need for).

      I was about to bite the bullet and take the £18 pack, then the guy on the phone told me it's an
      extra £6 a month if I wanted sports in HD. This is on top of the HD premium I pay for my present package.

      Utterly ridiculous.

      SKY have been broadcasting in HD since 2006, it's about time it was treated as the default.
      ++++++++++++++++++++++++++++++++++++++++++++++++++++++++

      Edited to add....

      I recently discovered it's not just HD that is a "premium extra".

      If you want 4k, you'd think that spending £199 on a Q box (which you don't own) would entitle you to that.

      No. You also have to have a £12 a month multiroom subscription, whether you need it or not.
       
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      Last edited: Sep 12, 2017
    2. dts

      dts
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      It's only the HD package you have to pay extra for if you take the sports package...all other HD packages movies and boxsets come with HD as standard.I would imagine the sheer costs of the various football rights have forced sky to charge for HD...I also know that the cost of outside broadcasts have gone up over 40% along with rental of broadcast camera's...
       
    3. rs101

      rs101
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      They have been offering discounts if you agree to an 18 month term...
       
    4. logiciel

      logiciel
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      You do not pay for any HD other than Sports. I agree that the £6 for Sports is utterly ridiculous.
       
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    5. Roohster

      Roohster
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      Yep they offered me a discount if I took it for 18 months, but not on just one channel, I would have to take 2 or more of the new sports channels.

      Seriously thinking of scrapping SKY after this season of Game of Thrones has ended.

      I've been a customer for 20 years and never had even one special offer or discount.. it seems the only way to get anything out of them is threaten to leave (and be prepared to leave if they don't budge).
       
    6. Loopthrough

      Loopthrough
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      Why not just go for Sky's Now TV service and pay for things when you need them? Pair that with a YouView+ PVR and you have basically the same service but much cheaper.
       
    7. Roohster

      Roohster
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      That's another option I'm thinking about, I already have a NOWTV box.

      Other options I'm considering are Freesat or BT TV.
      I already have BT Sport.
       
    8. Abacus

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      If you have been a customer of Sky for over 3 years, you now become a VIP and can get special offers, (The longer you have been a customer the more you get) if you have not received an email from Sky have a look on their website.

      Here is a link Discover your new loyalty programme

      Hope this helps

      Bill
       
    9. MikeTVMikeTV

      MikeTVMikeTV
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      Sky's loyalty programme is pretty worthless, my mate was with them 15yrs and wanted to upgrade to Sky Q, it was going to cost him £87 a month and the cost of the kit that you don't ever own, the new customer deal my brother signed up for was the same package on Sky Q for £44 a month.

      Sky are disgusting, the HD quality is awful since they lowered the quality so Sky Q looks better.

      They charged me two years of multiroom I never had as we only had one box and one place to plug it in.

      Stacking NowTV codes and getting them cheap on eBay is the way forward.
       
    10. logiciel

      logiciel
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      They haven't altered it here, or anywhere else.
      You let them get away with £250?
       
    11. Loopthrough

      Loopthrough
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      I meant BT's YouView box which includes NowTV in its apps.
       
    12. Roohster

      Roohster
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      Thanks Bill, I qualify for the highest tier of their VIP rewards, it's a nice gesture but it's still not tempting enough.

      As far as I can see, all I could get at the moment is a free SKY Q installation and the "loan" of a Q box (which should have been free all along), which doesn't give me anything extra to watch... oh and one free box office movie.
       
    13. VisionMan

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      I wouldn't do that.
      Since the Sports channel re-alignment, BT only have access to Main Event, at an increased cost from £27 to £33.50. Which is £400 per year. Which is not good.
       
    14. Roohster

      Roohster
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      I'm only interested in specific games (Manchester United) and I estimate maybe 20 or less of them will be on Sky this season.

      If I buy Nowtv passes for all of them it'll still work out cheaper than a Sky sport subscription.

      Most of the other United games will be on BT Sport which I have as part of my broadband package.

      As well as the financial aspect, some of it is about principles - the fact that Sky are charging for HD on top of what is already a quite expensive sports sub.
       
    15. VisionMan

      VisionMan
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      They need the money.
       
    16. jjgreenwood

      jjgreenwood
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      I sympathise with regular sky customers but unfortunately the only way to get the best deal with sky these days is to either cancel and get a discount or become a new customer and get a F&F discount.

      It is odd that a company has ended up in this situation. However, now we are here I can't see it changing. The VIP program won't change anything unless they decide to start offering length of service related discounts, which given their churn I can't see happening either.
       
    17. VisionMan

      VisionMan
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      No, neither can I.
      In the first 5 years of its existence, BskyB lost 5 billion pounds (I wrote that out as opposed to numerical numbering for clarity) but Murdoch stuck his neck out and look at them now.
      However, they had a 25 year free run at it, but no longer, as competition now abounds.
      Their new VIP programme is smoke and mirrors.
      The new Sky Sports channels re-alignment is also smoke and mirrors, and so is their accounts reporting, but thats been like that for a while.
      Ah well, same old same old.
       
    18. davemurgatroyd2

      davemurgatroyd2
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      Legally the number of subscribers as reported to shareholders has to be accurate although it is not now publicly broken down into TV and Now subscribers.
       
    19. VisionMan

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      The simple fact is if you want Sky it costs. Its headliner channels are (or can be) top quality. The rest are crap.
       
    20. VisionMan

      VisionMan
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      Yeah.
      The funny thing about that is that Now TV is actually one of the competitors to Skys satellite platform that I spoke about.
      God knows what Skys newly announced internet TV service will do to it.
      Sky TV recently reported a 13% LOSS, with churn rising from 10.1% to 10.5%,to 11.1% and now 11.5. And that includes Now TV. ARPU remained flat.
       
    21. jjgreenwood

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      I think their biggest problem is attracting new subscribers, the old customer base is getting more savvy so cost is looked at more. If you can't convince new customers the cost is worth it then maybe you have a problem. I don't think millenials think sky is good value and that is a big challenge for sky.

      To sell a premium service you need to have a premium service, I'm not convinced they are doing enough to wow their customers. 4K should be standard and pushed. I think charging massive install fees is a mistake. Especially when BT TV gives it away.
       
    22. VisionMan

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      The way churn works with Sky is like this -
      They can (say) spend £10m per year on advertising (which used to be the typical amount) to bring in an equal £10m of new business. So there was an equilibrium. But thats no longer the case.

      Skys advertising has now gone up to £11.5m, but they can't be judged on that, as that increase has actually all been heavily pushing Sky Q. Of Skys overall users base (whatever it is) Sky Q has approx 1.1m users.

      And another bugbear with many is that it still uses an outmoded pay TV model that doesn't suit the 21st century, in that one has to still pay for a package to get to a package. Which in all honesty is a bit dinosaur. And thats all because of the football. Hm...
       
      Last edited: Aug 5, 2017
    23. VisionMan

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    24. tolmie

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      I'm on the full package with movies and sport in hd for £32 a month and totally agree about the hd charge, I will never pay a hd sub, I would leave if I had to. I really don't see sky q doing that well either as it's not worth another £12 for a 4k sub on a box you rent.
       
    25. 1080 jawbreaker

      1080 jawbreaker
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      sky paid over the odds for there sports rights, the only way to recoup that is to squeeze there customer, they will keep on squeezing until the tipping point is reached.
       
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    26. Roohster

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      I got the follow-up text survey last night.

      In the comments section I mentioned that I would have taken the package if it wasn't for the extra charge for HD, and that it was ludicrous to treat HD as a premium feature.

      For the sake of fairness, I should mention that BT also charge an addition £6 a month for their sports channels.

      It's ridiculous. Can you even buy a non-HD tv these days?

      As for SKY's loyalty program, it's broken.
      The app doesn't work properly on many iOS devices, you can only access the rewards via the app, and SKY aren't even notifying people that they qualify (I wouldn't have known about it if not for this thread).
       
      Last edited: Aug 6, 2017
    27. muppetman

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      If you want Sport it costs how much would a BT Youview Entertainment + package with Sky Sports and BT Sport cost me after introductory offers.
       
    28. Trollslayer

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      As soon as a phone line problem is sorted I am off to Plusnet fibre and Freeview, I can buy a reasonable Blu-ray each week with the savings.
      This is only happening because the built in channels outside Freeview have very little new content unless you want the Carcrashains and friends.
       
    29. TJT1

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      Probably not, but they all have a Freeview tuner or two and you get HD for free there. (and on Freesat):rotfl:
       
    30. muppetman

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      A TV license costs £147 ;)
       

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