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Vonage keeps dropping mid call- any suggestions please?


Standard Member

Since we've had Vonage, our internet (Virgin Media) is constantly dropping...I think its the router crashing but am unsure!

My current setup is virgin modem going to a linksys router (BEFSR41 V2) and that goes to a wifi router (hauwei and also tried netgear power plugs before that) and the vonage standard router.

Half way through a call, the call will drop and the only way to get the phone or internet back is to restart all the routers/modems...

anyone got any idea why this is happening or how to fix it? I think it might be the Linksys router dropping the calls and crashing out but I can't tell :(

Its driving me insane!!!!!!

thanks :)


Standard Member
Hi Mariag

Enzo from Vonage UK here, how are you?

Looking at your post, it looks like the issue is with your internet service provider. Have you tried contacting them with reference to this issue?

I believe that the reason why your VOIP calls with us are being dropped is because your internet connection is cutting off continuously.

Please let me know once you've been in touch with your ISP if there is anything we can do on our side. I'd be happy to investigate.

Enzo at Vonage UK

Vonage UK | Facebook
Enzo at Vonage (VonageUK) on Twitter


Standard Member
After yet another call to Vonage the guy walked me though doing something with the dmz host (setting it to the same as the route IP address) and that seems to have done the trick FINALLY!!

still get crappy call quality mostly and huge delays but at least it works now!

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