Question Volume problem with anything through Sky box

Crabbegom

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I have a Samsung TV UE40H6670 and have just added a Samsung soundBar HW-MS650.
When listening to TV through the Sky box the sound is much lower and i need to up the volume to 100 to hear it properly, ( Would add I am a little hard of hearing) but switching to and streaming a film though the internet it is extremely loud and i have to reduce volume back to about 30, Freeview
TV programs are also very good as is Bluetooth. Can you explain the reason for this as the sounder is no better than the TV on its own when using the Sky Box.
 
How do you have the Sky box connected to the TV and Soundbar?
 
The Sky box is connected to Tv with a HDMI cable as it always has, and the TV is connect directly to the soundBar with an optical cable
 
Step 1 - lower the Soundbar Volume to 30 (before you make any other changes).

Step 2 - ensure the SKY HDMI Audio is set to Normal or Stereo, the HDMI Input on your TV likely does not support DD.

Joe
 

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