Question Vodafone/Cancel/Routing?

Yorkshirelion

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Hi,

Hoping someone knows how ISP's outside BT work, when I was with BT I had no routing issues, however since moving to Vodafone my routing has gone downhill big time. I have a Plex server based in the Netherlands that hosts all my media, since moving to Vodafone I am constantly getting buffering and messages in Plex saying my connection to the server is not fast enough to stream the content.

Now I'm not congested as my speedtest result is always 60Mbps, but it seems the routing is.

Does Vodafone use the same routing as BT, Openreach or does it use its own routes, therefore its subject to route congestion?

Will I have the option to cancel Vodafone as it can't provide me with the service that I am paying for in that its constantly buffering. Or would it be a case of them being a stickler and making me see it out.
 
It depends on the ISP. Some will rent capacity from BT wholesale, the same as BT Retail uses, while others will use other networks for all or part of their customer base. I'm not sure about Vodaphone but I suspect they rent capacity on one of the big networks rather than having their own - Vodaphone aren't a big player in the landline ISP business.

Have you talked to customer support? They'd be the best people to pin down this sort of problem if they're any good.
 
Hi and thanks for the reply,

Their customer service is utter trash, they pass you from pillar to post via both email and phone call and there support is mostly from an Asian call centre with canned responses.

Ideally I want out of the contract as the peering is garbage so like you say I can't imagine they are using openreach. However I don't know for sure.
 
They will be using Openreach, everyone except Virgin does. It's where the data goes after your local phone exchange that varies.

It may be throttling by vodafone, but it would be odd to throttle a video stream.

Have you don't a tracert? That should give you some clue which network you're on as well as potentially identifying any problem hops.
 
Pathping to bbc;

Microsoft Windows [Version 10.0.15063]
(c) 2017 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>pathping www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.244.26]
over a maximum of 30 hops:
0 Titan [192.168.0.109]
1 192.168.0.1
2 host-212-158-250-37.dslgb.com [212.158.250.37]
3 63.130.105.134
4 bbc-linx.pr01.rbsov.bbc.co.uk [195.66.236.103]
5 * * *
Computing statistics for 100 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Titan [192.168.0.109]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1
0/ 100 = 0% |
2 10ms 0/ 100 = 0% 0/ 100 = 0% host-212-158-250-37.dslgb.com [212.158.250.37]
0/ 100 = 0% |
3 --- 100/ 100 =100% 100/ 100 =100% 63.130.105.134
0/ 100 = 0% |
4 13ms 0/ 100 = 0% 0/ 100 = 0% bbc-linx.pr01.rbsov.bbc.co.uk [195.66.236.103]

Trace complete.

C:\WINDOWS\system32>
 
Are you using the VF Connect router? If so much of any reported oddness of the VF service seems to step the router not what is going on down stream. We have had VF for just over 2 years and the only time we have seen any video stuttering is when parts of the router have effectively crashed.

We are with VF and the same “pathping www.bbc.co.uk” and it was identical albeit slightly quicker but that could be down to the time and day.

It seems that the backhaul from the exchange is either BT wholesale or parts of the C&W network that they purchased when VF last had a go at being an ISP, there is an assumption that where possible VF will use this connection as a backhaul.
 

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