bettybennett
Standard Member
- Joined
- Sep 17, 2012
- Messages
- 25
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Hi,
trying to download files, they are downloading between 1mbps at the highest, and 4kbps at the slowest. Doing a speedtest, it reads my download speed is just over 19mbps on my laptop, but on the same site, it reads as 4mbps on my iPad.
When I phoned virgin media, I was on the phone for 75minutes, and they still can't resolve my problem of such slow download speeds. They did however remotely put my laptop in safe mode, which I can't get out of.
Even when I press F8 and choose to restart windows normally, it still opens in safe mode, and takes forever to get to the password screen.
VM then told me to call a number, which was VM home digital team, telling me they can sort my laptop out tonight for £60!
They told me to open it in safe mode with command prompt, which I did. I was then told to call back after 10pm, as it is a long process, and new advisors started at 10!
Anybody else have this problem? My laptop was running fine until they took remote access of it
trying to download files, they are downloading between 1mbps at the highest, and 4kbps at the slowest. Doing a speedtest, it reads my download speed is just over 19mbps on my laptop, but on the same site, it reads as 4mbps on my iPad.
When I phoned virgin media, I was on the phone for 75minutes, and they still can't resolve my problem of such slow download speeds. They did however remotely put my laptop in safe mode, which I can't get out of.
Even when I press F8 and choose to restart windows normally, it still opens in safe mode, and takes forever to get to the password screen.
VM then told me to call a number, which was VM home digital team, telling me they can sort my laptop out tonight for £60!
They told me to open it in safe mode with command prompt, which I did. I was then told to call back after 10pm, as it is a long process, and new advisors started at 10!
Anybody else have this problem? My laptop was running fine until they took remote access of it